Senior Account Support Analyst - HMIG

Job Listing ID:

4493394

Job Title:

Senior Account Support Analyst -

HMIG Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/16/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Company :

HM Insurance Group Job Description :

JOB SUMMARY

This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. Interact and provide support activities to Account Managers. Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. Handle error management and ensure files are corrected. Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. Act as a resource for colleagues with less experience. Other duties as assigned or requested. Preferred Responsibilities New business RFP processing and renewal sales life-cycle management. Coordinate account service activities internally and externally. Load and maintain group information and benefit files. Interact and provide support activities to Sales Directors. Resolve benefit inquiries received from clients, producers, internal support teams, and sales reps. May coordinate meetings, projects, implementations with clients and core partners. Handle error management and ensure files are corrected. Analyze/coordinate the implementation of stop loss policies, group changes, claims issues, premium remittance, and other group administration activities. Act as a resource for colleagues with less experience. Other duties as assigned or requested

EDUCATION

Required High School Diploma/GED Substitutions None Preferred None

EXPERIENCE

Required 5-10 years of relevant, progressive experience in the area of specialization Preferred Experience in health care, insurance or sales 3-10 years of relevant, progressive experience in the area of specialization

LICENSES/CERTIFICATIONS

Required None Preferred None Language (Other than English):

None Travel Requirement:

0% - 25%

PHYSICAL, MENTAL

DEMANDS and

WORKING CONDITIONS

Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required

Yes Lifting:

up to 10 pounds Constantly