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CSR, Commercial Insurance

Job

GPAC

Essex, MD (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/10/2026

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Job Description

Client Service Representative (CSR) - Commercial Insurance Hybrid | Competitive Benefits An award winning independent family-owned insurance agency with deep roots in the Greater Baltimore Area is seeking a skilled Client Service Representative (CSR) to join its growing commercial team. This role is ideal for a detail-oriented professional with strong servicing background, ready to support the commercial account managers and clients in securing tailored coverage solutions. You'll play a central role by managing the back office and maintaining system integrity—all while contributing to a collaborative, client-focused environment.
Key Responsibilities:
Prepare ID Cards, Certificates of Insurance, and Evidence of Property Insurance Monitor and follow up on Direct Notices of Cancellation (DNOCs) Assist with Quoting Support Billing by preparing invoices, following up on payments, and responding to inquiries Process Endorsement Requests Maintain accurate documentation and ensure timely follow-ups
Why Join This Agency:
Over 100 years as a family run brokerage Hybrid 3 days in-office after 90 days Expedited growth opportunities Voted Best Family Business in the area in 2026 401k, PTO, Medical, Dental, Vision, Major Medical.
Generous PTO Qualifications:
Prior experience in commercial insurance processing and account servicing Familiarity with AMS360 systems preferred Strong organizational and communication skills Ability to work independently and collaboratively in a hybrid setting This role is ideal for someone who thrives in a fast-paced environment and is eager to grow within the insurance industry. For consideration, please email your resume to the agency's search consultant at bethany.delahunt@gogpac.com.