Lead Generalist Supervisor

Lead Generalist Supervisor Brighter Day Services•4.6 Towson, MD Job Details Contract 18 hours ago Qualifications Deal closing Employee onboarding Operations management Customer service Mid-level Sales team management Performance management Team development Hiring Supervising experience Staff training Time-based sales targets CRM system proficiency Onboarding process management Leadership Communication skills Staffing management Closing sales Full Job Description About Brighter Day Services Brighter Day Services is a fast-growing home and commercial services company providing on-demand cleaning and multi-line services across multiple regions. The company operates using a flexible, performance-driven model that connects clients with service providers quickly and efficiently. We are building a high-performance sales and operations team and are seeking a Lead Generalist Supervisor to take on a key leadership role focused on revenue growth, team development, and operational execution. Role Overview The Lead Generalist Supervisor is responsible for both generating revenue and leading a team of Lead Generalists . This is a producing leadership role that combines sales performance with team management.

The Supervisor will:

Close residential and commercial service deals Support and improve team sales performance Manage and develop a team of 2-4 Lead Generalists Drive weekly and monthly revenue targets This role is designed for individuals ready to move from individual sales into leadership while maintaining strong earning potential. Key Responsibilities Sales & Revenue Generation Close residential and commercial service deals Follow up with inbound leads and outbound opportunities Assist team members in closing deals and improving performance Meet or exceed weekly and monthly revenue targets Team Leadership & Coaching Manage a team of 2-4 Lead Generalists Provide training, coaching, and daily support Monitor team performance, activity, and results Maintain accountability and consistent execution across the team Operations & Systems Utilize BookingKoala and internal systems to manage jobs and clients Ensure accurate notes, scheduling, and communication Maintain high service quality and customer satisfaction standards Hiring & Team Growth Assist with onboarding and training new Lead Generalists Support team expansion and staffing goals Help build and maintain a fully staffed, high-performing team Compensation Structure This role offers a multi-layered commission and bonus structure:

Personal Sales Commission Residential:

12•16% per job

Commercial:

10•15% per contract Team Revenue Override Earn 1•2% on total team revenue Bonuses & Incentives Weekly volume bonuses based on performance Recurring contract bonuses with ongoing monthly earnings Performance accelerator opportunities with increased commission rates Milestone bonuses tied to revenue and growth targets Monthly KPI bonus pool based on performance metrics Earning Potential Uncapped income Multiple revenue streams (personal production, team performance, and bonuses) Increased earning potential through leadership and team growth Qualifications Required Experience in sales, customer service, or commission-based roles Strong communication and closing skills Ability to manage multiple tasks and conversations Self-motivated with a performance-driven mindset Leadership ability or readiness to step into a leadership role Preferred Experience in home services, cleaning, or field services Prior team leadership or supervisory experience Familiarity with CRM or scheduling systems Strong organizational and follow-up skills Work Environment & Schedule Remote-based position Flexible scheduling with expectation of availability during peak hours Weekend availability is preferred and incentivized Growth Opportunity This role is designed as a pathway into higher leadership positions, including: Sales & Operations Manager Regional Leadership Roles Expanded operational and executive positions