HVAC Field Supervisor

Who We Are Acosta Heating, Cooling & Electrical has proudly served the Charlotte and surrounding areas since 1972 . We are a family-owned and operated company , and our mission is simple: To Make Lives Better —for our customers, our employees, and our community. Our Culture We grow from the inside out. We value work-life balance, integrity, accountability, and continuous improvement. We believe the best teams are built through coaching, leadership, and support. Our core values guide everything we do: Solution Focused Ever Evolving Positive Impact

YOU ARE THE ASSISTANT COACH

As the HVAC Field Supervisor , you are not just fixing problems—you are raising the bar . This role is approximately 90% in the field , working directly with technicians to improve performance, consistency, and customer experience. You serve as a key support partner to the Service Manager , helping reduce callbacks, improve first-time fixes, and develop technicians through coaching and accountability. You will also support the dispatcher and fill in as needed , making experience with ServiceTitan highly preferred . What You'll Do Coach and mentor technicians on proper diagnosis, repair, and maintenance of HVAC systems Ride along with technicians to proactively reduce callbacks and improve job quality Identify trends, skill gaps, and opportunities to improve first-time fix rates Support the Service Manager with weekly one-on-one coaching sessions with technicians Assist with departmental training and ongoing technical development, including weekly training sessions Reinforce and build value around company processes and service standards Serve as a strong liaison between technicians, dispatch, management, and customers Provide dispatcher support and coverage as needed to ensure smooth daily operations Utilize ServiceTitan to review jobs, performance metrics, workflows, and callbacks Conduct inside sales support and customer "happy calls" to follow up on completed jobs Lead by example in professionalism, communication, and customer-first thinking

What We're Looking For Solution Focused:

You take ownership and focus on solving problems—not just identifying them. You work proactively to support technicians, reduce callbacks, and strengthen department performance.

Ever Evolving:

You believe there's always room to improve. You welcome feedback, stay curious, and are committed to developing your own skills while helping technicians grow.

Positive Impact:

You understand that your leadership directly affects technicians, customers, and the company. You strive to create positive outcomes through coaching, communication, and consistency. A collaborative leader who supports technicians through hands-on coaching and accountability A strong communicator who listens first and builds trust across teams Someone who takes pride in raising standards and preventing issues before they happen A leader aligned with Acosta Heating, Cooling & Electrical's mission To Make Lives Better Perks of Being the Best Company-provided vehicle Continuous training and professional development 401(k) with company match Paid Time Off Closed on major holidays Tool allowance Service discounts Health, dental, vision, and life insurance Requirements 5+ years of HVAC experience (Required) EPA Certification (Required) Valid Driver's License (Required) High School Diploma or equivalent (Required) Experience with ServiceTitan (Highly Preferred) Ability to work in the field and across multiple locations

Job Type:

Full-time Pay:

$32.91 - $36.58 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person