Lead, Renewals

Managing modern technology has become increasingly complex. As organizations scale across clouds , endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk. Logically closes that gap. We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology. Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools. For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes. Logically. Cyber-First. Future-Ready. Why Work for Us A culture built on doing the right thing Work at the forefront of cybersecurity and emerging technologies Collaborative, growth-oriented environment Competitive compensation and benefits Opportunities for professional development and advancement Make a real impact by helping organizations reduce risk and build resilience

Job Summary:

The Lead, Renewals provides expert support for customer renewal quoting environments and serves as a subject matter expert for the renewals workflow. This role advises Sales team members on processing, tracking, and completing renewal requests for existing customers through the Customer Relationship Management (CRM) system. Supporting a wide range of renewal-related tasks, this individual coordinates resources across departments to deliver timely, accurate quotes that support customer retention, revenue, and account growth. This position serves as an escalation point for the Renewals team, helps prioritize daily workload, and plays a key role in improving processes, reporting, and execution across ongoing renewals operations.

Job Duties & Responsibilities:

Provide best in class customer service to Logically's customer base with a focus on customer retention and successful renewal outcomes Adhere to company values while following best practices and operational procedures Lead the day-to-day coordination of open renewals, quote requests, and related projects to ensure deliverables are completed efficiently and accurately completed Serve as an escalation point for complex renewal opportunities, expiring services, licensing changes, and customer-specific quoting requirements Process renewal quote requests and facilitate movement of proposals through workflow, with an entry in ConnectWise Renewals Service Board and/or SalesForce system. Review and track renewal quote requests on Renewals Service Board in CRM system, ConnectWise or Salesforce Advise on administrative duties associated with Logically standard renewal documentation based on data points provided by Account Managers and Account Executives, and existing client information Advise sales staff through meetings, phone calls, and resource coordination to support renewals quoting activity and customer retention efforts as needed Identify, monitor, and ensure all necessary renewal pricing information, approvals, and contract details are completed, including recording pricing information and cross-referencing sales opportunities in CRM Manage sales data, renewals processes, and work in CRM system with a strong focus on quote accuracy, timeliness, and documentation integrity Support customer meetings and ensure renewal opportunities are compliant with company policy Engage cross-functional resources to achieve goals and meet customer renewal needs Provide project leadership, workflow guidance, and other administrative support to sales management and leadership as needed Monitor upcoming expirations, support renewals forecasting, and recommend process improvements that increase team efficiency and renewal success

Qualifications:

College degree not required, similar on the job experience preferred 4 to 6 years of experience in Sales Support, quoting, renewals, or a related role preferably in an IT or professional services environment 1+ years working in a team lead, senior coordination, or informal leadership role Preferred, but not required, experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics Ability to work in a team environment and demonstrate superior leadership, presentation, planning, and coaching ability, as well as verbal and written communication skills Business acumen; translating business requirements into renewals support solutions Flexible and able to remain calm in times of stress while managing multiple priorities at one time Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations Sound problem-solving technique with ability and persistence to generate options and select the best solution Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders Ability to communicate effectively with customers and various levels of management both verbally and in written form Ability to manage multiple projects in a fast-paced environment Team player mentality and willingness to share knowledge with others Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.