Director of Confirmation

Position Overview At Home Genius Exteriors, our sales success starts before the sales rep ever walks through the door. The Director of Confirmation is responsible for ensuring that every scheduled appointment turns into a high-quality, fully confirmed, sit-ready opportunity. This role owns the critical bridge between marketing and sales—maximizing show rates, eliminating weak appointments, and protecting the efficiency of our sales team. You will lead the confirmation function with a clear objective: turn every qualified lead into a strong, high-probability in-home consultation. Key Responsibilities Own the Show Rate Drive industry-leading sit rates by executing a disciplined, multi-touch confirmation strategy (call, text, email) Reduce cancellations, reschedules, and no-shows through proactive communication and urgency Lead & Develop the Confirmation Team Recruit, train, and manage a team of confirmation specialists Establish clear expectations around activity, quality, and performance Coach team members on communication, urgency, and homeowner commitment Appointment Quality Control Ensure all appointments meet HGE standards Decision-makers present Project scope understood Expectations clearly set Eliminate low-quality or unqualified appointments that negatively impact close rates KPI Ownership & Performance Management Own and report on key metrics: Confirmation rate Sit rate Fallout/cancellation rate Contact rate Monitor call activity, script adherence, and pipeline health Pipeline & Scheduling Optimization Manage appointment flow to ensure proper coverage and efficiency across the sales team Prioritize high-value opportunities and ensure they are fully confirmed Process & Systems Improvement Continuously refine confirmation cadence, scripting, and workflows Implement best practices to improve contact rates and homeowner commitment Leverage CRM and communication tools for visibility and accountability Cross-Functional Alignment Partner with Marketing to ensure lead quality and proper expectation setting Work closely with Sales leadership to align on appointment standards and feedback loops

What We're Looking For Leadership Experience:

3+ years managing call center, inside sales, or confirmation teams

Industry Knowledge:

Experience in home improvement or other in-home sales environments

Operational Discipline:

Strong command of KPIs, reporting, and performance management

Sales Awareness:

Understanding of how appointment quality impacts close rate and revenue

Communication Skills:

Ability to coach teams on creating urgency and securing commitment

Tech Proficiency:

Experience with CRM systems and high-volume communication tools Why Home Genius Exteriors? Fast-growing, performance-driven company Opportunity to build and optimize a critical revenue function Direct impact on sales efficiency and company growth Competitive compensation + performance incentives Full benefits package after the first 30 days