Medicare Sales Supervisor

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.

Supervisory Responsibilities:

Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees. Responsible for approving timecards, scheduling, and time off requests.

Duties/Responsibilities:

Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems Maintain industry and product knowledge Meet and/or exceed call center key metrics General understanding of workforce management Ensure applications are submitted accurately and on time Understand and adhere to all Company Carrier and/or CMS related policies and procedures Create and maintain a high-quality work environment so team members are motivated to perform at their highest level Certify newly hired sales agents on proper execution of call flow and other call center procedures Assist agents with product specific questions Ensure effective lead distribution and allocation to agents Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained Develop and deliver training for performance improvement Perform other related duties as assigned

Required Skills/Abilities:

High School Diploma or equivalent Previous experience with Medicare Advantage sales A current and valid Health License 6 months experience in a sales call center environment Previous experience leading a team of 10+ employees Strong written and verbal communication skills Ability to multi-task and work independently Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills Ability to resolve escalated issues with members, carriers and other clients Able to work a flexible schedule including evenings and weekends

Preferred Skills/Abilities:

1 year experience in a Medicare sales leadership role Strong understanding of Medicare rules and CMS guidelines Previous experience with an outbound dialing program Proven track record in maintaining high retention rates within sales teams, demonstrating strong engagement skills in a remote environment Experience with training/coaching Medicare sales agents

Bachelor's Degree Physical Requirements:

Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting) Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer. Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing. Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print. Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently Reach with hands and arms occasionally

For Hybrid Roles:

Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment. Occasionally moves about the office to access files, office machinery, and meet with others. Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at hr@hpone.com Our Story HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products. Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state. Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare. Our Culture We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change. The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as "welcoming," "innovative" and "motivational." We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry. An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow. Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers.