Assistant Airport Rental Car Manager

Assistant Airport Rental Car Manager Hertz Car Rental - 3.8 North Charleston, SC Job Details Full-time $45,000 - $55,000 a year 1 day ago Benefits Paid training Health savings account Company car Health insurance Dental insurance Flexible spending account Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Optimizing workflow processes Customer communication Staff supervision Inventory management Customer service In-person customer service Sales team management High school diploma or GED Driver's License Driving Sales coaching Mentoring Productivity software Training & development Process improvement planning Sales leadership

Technical Proficiency Full Job Description Job Summary:

Total earning potential: $50,000- $65,000 per year. This will include base salary plus monthly location sales bonus. The Assistant Manager is responsible for helping the airport location manager operate and manage the Hertz, Dollar and Thrifty rental car airport location. This role is responsible for assisting the location increase revenue by providing excellent customer service, increasing incremental sales, leveraging fleet to maximize utilization, and supervising, coaching, training, motivating, and directing employees to maximize their potential.

Duties/Responsibilities:

Provide hands-on leadership to ensure every customer has an exceptionally positive experience in alignment with the company core values

• Responsible for helping location manager increase revenue by driving sales and meeting location specific goals, through coaching and motivating location team members and making sales calls and visiting local businesses frequently.
• Effectively and efficiently help manage fleet utilization and identify and communicate opportunities to increase utilization.
• Communicate regularly with internal and external customers and teams.
• Help the location manager complete and manage Out of Service reports, claims, damages and losses and communicate results frequently with regional director.
• Assist the location manager in ensuring the team is providing a personalized customer experience in line with the company core values
• Monitor and assist the location manager in developing action plans to improve NPS score and customer comments.
• Assist with the daily Fleet Inventory management and ensure asset protection protocols are in place and being followed.
• Uphold company standards and procedures and ensure location team members are participating in trainings and communicate changes to policies and procedures as well as overall company communication.
• Recognize systematic issues, areas of opportunity and implement process improvements.
• Assist location manager with onsite recruiting, and daily scheduling and management of staff.
• Foster a productive and safe workplace environment.

Required Skills/Abilities:

• Solid leadership, mentoring, coaching skills
• Excellent communication and customer service skills
• Prior sales experience and excels in sales environment
• Detail oriented, process improvement, and analytical problem-solving mindset
• Strong time- and task-management skills
• Enjoys working independently, in a team setting and in customer facing role
• Proficient in Microsoft office suite and other technologies
• Valid driver's license and Satisfactory motor vehicle report
• At least 21 years old and legally authorized to work in the

US Education and Experience:

• Management experience required (5 years minimum)
• Prior Sales experience required (3 years minimum)
• College degree preferred (or equivalent work experience)
• Customer Service and customer facing role required
• Car industry experience preferred

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) matching Company car Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance On-the-job training Paid time off Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Management:

2 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person