Service Operations Support

Service Operations Support Thompson Machinery - Caterpillar - 3.2 Nashville, TN Job Details 13 hours ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Communication with suppliers Customer communication Copy machines High school diploma or GED Documentation tools Fax machines Desktop applications Vendor communication Productivity software Faxing Cross-functional collaboration Technical Proficiency Full Job Description Rental Operations Support

ABOUT US

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Rental Operations Support position is responsible for providing administrative support to the Rental Store staff members, including coordination of rental documentation and personnel related issues with the Renal Branch Manager and Supervisors. Performs data entry for work orders, directs communications (email, phone, radio, etc.) and supports all areas of the operations as needed. Will interact with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes.

ESSENTIAL DUTIES & RESPONSIBILITIES

Coordinate internal documentation with various departments. Manage phone calls and correspondence (email, letters, packages, etc.) Prepare & distribute reports or analysis to departments/supervisors for assigned operational unit. Perform data entry for assigned operational unit. Tracks stocks of office supplies and place orders when necessary. Assist colleagues when necessary. Review and process warranty documentation for assigned operational unit. Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks May work in situations where hazards may be present Other duties as assigned

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS EDUCATION & EXPERIENCE

High School Diploma (or equivalent) required and three or more years of relevant office experience desired.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

Able to use standard office equipment: computers, calculators, printers, copiers and fax. Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software. Excellent organizational and leadership skills. Able to communicate effectively with customers, co-workers, vendors and managers. Demonstrate ability to function efficiently in a team-oriented, collaborative environment. Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed. Maintain a good attendance record.

WHAT'S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP)

WHAT SETS US APART

Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.