Account services manager

Account services manager Clarus Glassboards

LLC - 2.8

Fort Worth, TX Job Details Full-time 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Performance dashboard reports Revenue growth Dashboard development Managing customer accounts Strategic management Microsoft Excel Sales reporting Customer relationship building Customer retention Automation Phone communication 5 years Sales analysis Six Sigma methodology implementation NetSuite Client relationship development Improving operational efficiency Sales team management Financial analysis Sales data analysis Cross-selling Inside sales Team development Salesforce Cloud Project management Sales coaching Performance Improvement (PI) Sales management systems proficiency Conversion optimization Relationship management Sales strategy Customer support CRM system proficiency Senior level Cross-functional collaboration Account management Escalation handling Leadership Data-driven decision making Communication skills Cross-functional communication Order fulfillment Client interaction via phone calls Performance evaluation Full Job Description We are seeking a results-driven and customer-obsessed Account Services Manager to lead and elevate our inside sales and account management functions. This role is responsible for driving revenue growth, deepening customer relationships, and delivering a best-in-class end-to-end customer experience. The ideal candidate brings a strong sales mindset, a passion for customer success, and a proven ability to translate insights into action. This leader will own the strategy and execution of inside sales performance, conversion optimization, and proactive account development, while ensuring every customer interaction drives value, loyalty, and long-term growth. This role plays a critical part in aligning sales, service, receivables, and operations to create a seamless and scalable customer journey that maximizes lifetime value and accelerates revenue.

DUTIES & RESPONSIBILITIES

Lead, coach, and inspire a high-performing team focused on revenue generation, customer retention, receivables, and exceptional service delivery. Establish clear performance objectives, provide ongoing coaching, and conduct regular performance evaluations. Own and drive inside sales strategy, including pipeline management, quote-to-order conversion, and proactive account growth initiatives. Champion a customer-first culture by continuously improving the customer journey across all touchpoints. Identify upsell, cross-sell, and expansion opportunities within existing accounts to drive incremental revenue. Establish and track key sales and CX KPIs, including conversion rates, revenue per account, customer lifetime value, retention, and sales cycle velocity. Leverage data and analytics to uncover trends, optimize performance, and inform strategic decision-making. Implement scalable processes, CRM enhancements, and automation to improve efficiency and sales effectiveness. Partner closely with Sales, Marketing, Operations, and Finance to ensure alignment on customer strategy and revenue goals. Oversee the full customer order lifecycle, ensuring a seamless experience from quote through fulfillment and post-sale support. Serve as an escalation point for complex client issues, ensuring timely and effective resolutions. Monitor and improve service delivery processes, ensuring teams meet or exceed service-level agreements (SLAs). Field customer inquiries via phone and email, and initiate proactive outbound communications and follow-up. Attain mastery in all aspects of Clarus products, services, and branding, becoming a Subject Matter Expert. Develop reporting dashboards to provide visibility into pipeline health, performance metrics, and growth opportunities.

QUALIFICATIONS

5+ years of leadership experience in inside sales, account management, customer experience, or revenue operations. Ability to present and communicate in front of teams and groups of people. Strong customer-centric mindset with demonstrated success improving customer satisfaction and retention. Proven track record of driving revenue growth through sales process optimization and account expansion strategies. Experience managing and improving sales funnels, conversion metrics, and pipeline performance. Exceptional communication, coaching, and leadership skills. Analytical and data-driven, with the ability to translate insights into actionable growth strategies. Ability to thrive in a fast-paced, busy environment with distractions and manage multiple project deadlines. Exceptional problem-solving and relationship management skills. Ability to work cross-functionally with Sales, Operations, Finance, and Customer Support teams. Advanced Microsoft Excel skills (reporting, dashboards, financial analysis). Prior experience with CRM software (e.g., Salesforce, HubSpot, etc.) and sales automation tools. Experience with process improvement methodologies (Lean, Six Sigma) is a plus. NetSuite and project management experience is a plus.

WORKING CONDITIONS

This role operates within an office environment, with exposure to manufacturing operations due to the nature of our business.

PHYSICAL REQUIREMENTS

Able to sit for long periods of time.

DIRECT REPORTS

This position has up to 15 direct reports.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

Inside sales: 5 years (Preferred) Account management: 5 years (Preferred)

Work Location:

In person