Automotive BDC Manager

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! Sheehy Hyundai of Chantilly is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands across over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! We don't take a "one-size-fits-all" approach regarding our employees' Benefits . Our programs are designed to improve your life at work and at home. Health, Vision, and Dental Insurance Start earning PTO on your 1st day of employment Paid Maternity & Paternity after one year of employment Paid Training Career Advancement 401(K) and profit sharing Sheehy Auto Stores is currently looking for a highly motivated and experienced BDC Manager to join our exceptional sales team. The position will include overseeing a team of BDC associates who will handle incoming phone calls/internet leads and contact existing customers to increase customer appointments and sales opportunities. Candidates must be honest, self-driven, and results-oriented, with a positive outlook and a clear focus on the highest customer service standards. Responsibilities Hiring, training, motivating, counseling, and monitoring the performance of the BDC department Assisting individual BCD associates in setting monthly sales goals Tracking all customers to ensure prompt response time and monitoring follow-up within the CRM Ensure that all BDC associates meet or exceed all activity standards for phone calls and appointments. Participate in team & process development sessions - keeping positive relationships with teammates, sales teams, and dealership management Handling incoming internet leads and setting appointments Stay up-to-date on manufacturer training Provide monthly performance and activity reporting Requirements 2+ years of Automotive BDC Management experience Ability to work a flexible schedule, including Saturdays, Holidays, and evenings Strong appointment setting, objection handling skills, and closing skills Proven leadership and the ability to develop and motivate a team CRM experience, eLeads experience a plus Ability to pass a pre-employment background screening, drug test, and Motor Vehicle Record check Must have a valid driver's license Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.