Job Description
STOCK ASSOCIATE- THE LEGO SHOP AMBASSADOR
Merlin Entertainments - 3.5 Carlsbad, CA Job Details Part-time $17.50 an hour 20 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Retail sales transactions Retail customer service procedures Client relationship management Customer relationship building Safety protocol adherence Processing cash transactions Answering guest questions Brand representation Shelf stocking High school diploma or GED Retail merchandising procedures Brand advocacy Customer engagement Needs-based selling Client services experience within retail industry Merchandising display arrangement Retail store product knowledge Clean workspace maintenance Guest rapport building Product placement Suggestive selling POS systems Entry level Full Job Description What you'll bring to the team Are you ready to be a LEGO Shop Ambassador? Build Smiles. Inspire Creativity. Bring the LEGO® Brand to Life! Are you passionate about LEGO® and creating memorable experiences for guests? Join the team at LEGOLAND
California as a LEGO Shop Ambassador , where you'll help guests of all ages discover the perfect LEGO set, create awesome moments, and make every visit unforgettable. As the face of the LEGO brand within our retail locations, you'll deliver exceptional customer service, share your product knowledge, and help create a welcoming, fun, and engaging shopping environment. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Position Summary The LEGO Shop Ambassador is responsible for delivering an outstanding guest experience by providing exceptional customer service, promoting LEGO products and programs, and creating a welcoming retail environment. This role serves as a brand ambassador for both LEGO and LEGOLAND
California, helping guests find products that meet their needs while driving sales through product knowledge, engagement, and personalized recommendations. The ideal candidate is energetic, guest-focused, passionate about the LEGO brand, and thrives in a fast-paced retail environment. Key Responsibilities Guest Experience & Sales Create memorable shopping experiences for guests of all ages. Welcome and engage every guest through friendly, personalized interactions. Utilize LEGO sales training techniques to identify guest needs and recommend products. Build customer relationships through exceptional service and genuine enthusiasm. Promote and educate guests on LEGO products, features, and benefits. Drive sales through cross-selling, upselling, and product recommendations. Promote the LEGO Insiders program and assist guests with enrollment and benefits. Brand Representation Serve as a positive ambassador for the LEGO and LEGOLAND
brands. Demonstrate passion and enthusiasm for LEGO products and experiences. Support the store mission of "Creating Awesome Moments for Guests of All Ages." Consistently represent company values and brand standards. Guest Resolution & Problem Solving Proactively address guest questions and concerns with professionalism and care. Resolve issues while adhering to company policies and procedures. Adapt to changing business needs and maintain a positive attitude in a fast-paced environment. Teamwork & Store Operations Collaborate with team members to support daily store operations. Assist with merchandising, restocking, and maintaining product displays. Keep the retail environment clean, organized, safe, and inviting. Support store goals and contribute to a positive team culture. Compliance & Integrity Follow all LEGOLAND
policies, procedures, and safety standards. Demonstrate honesty, accountability, and professionalism in all interactions. Maintain confidentiality and handle transactions responsibly. Qualifications & Experience Education & Experience High school diploma or equivalent preferred. Previous retail, customer service, sales, hospitality, theme park, or guest-facing experience preferred. Experience working with cash handling and point-of-sale systems is a plus. Experience promoting loyalty or membership programs is beneficial. Physical Requirements Ability to stand and walk for up to 90% of your shift. Frequent use of hands and arms to handle merchandise and operate retail equipment. Ability to bend, stoop, reach, and lift merchandise as needed. Ability to lift and carry up to 50 pounds with or without reasonable accommodation. Ability to work in a busy retail environment with frequent guest interaction. Benefits Benefits of Merlin Entertainments Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range Compensation between USD $17.50/Hr.-USD $17.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
