Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
RMA Lead Enterprise Order Solutions Ontario, CA Job Details Full-time $18.50 - $19.00 an hour 17 hours ago Benefits Health insurance 401(k) Paid time off Employee assistance program 401(k) matching Employee discount Flexible schedule Referral program Qualifications Bilingual Teamwork Customer returns handling Attention to detail Third-party logistics (3PL) warehouse experience Organizational skills Warehouse experience Quality data entry Customer data entry
Full Job Description RMA Lead Location:
2090 Etiwanda Ave, Ontario, CA 91761
Schedule:
Monday - Friday, 8:00 AM - 5:00
PM Pay Range:
$19.00/hour
Department:
Returns / RMA Company Overview Enterprise Order Solutions LLC is a fast-growing 3PL (third-party logistics) company committed to operational excellence, customer satisfaction, and efficient warehouse management. We are currently seeking an experienced and motivated RMA Lead to oversee daily returns operations and support the continued growth of our Returns Department. Position Summary The RMA Lead is responsible for overseeing the day-to-day operations of the Returns/RMA Department, ensuring returned merchandise is processed accurately, efficiently, and in accordance with company standards. This role will help lead workflow organization, assist with training team members, monitor productivity, and act as a point of contact between warehouse operations, customer service, and inventory teams. The ideal candidate is detail-oriented, organized, dependable, and comfortable working in a fast-paced warehouse environment with changing priorities. Key Responsibilities Lead and support the daily operations of the RMA/Returns Department. Assign and monitor workloads to ensure returns are processed accurately and on time. Receive, inspect, and process returned merchandise. Verify return documentation and ensure returned items match customer records and system information. Identify reasons for return including damaged, defective, incorrect, or missing products. Ensure accurate logging and tracking of returned merchandise within internal inventory/WMS systems. Coordinate with Customer Service, Inventory Control, and Warehouse teams to resolve discrepancies and return-related issues. Assist with training and coaching RMA Clerks on procedures, quality standards, and workflow expectations. Monitor department productivity, organization, and accuracy. Ensure products are properly restocked, quarantined, repackaged, or disposed of according to company procedures. Maintain a clean, safe, and organized work environment. Assist management with process improvements and operational efficiency initiatives. Support additional warehouse operations and special projects as needed. Requirements Previous experience in Returns/RMA, Inventory Control, or Warehouse Operations required. Prior lead or supervisory experience preferred. Experience using warehouse inventory systems or WMS platforms preferred. Strong attention to detail and organizational skills. Ability to multitask and prioritize in a fast-paced environment. Comfortable lifting, pushing, or pulling 50-85 pounds regularly. Strong communication and problem-solving skills. Basic to intermediate computer skills including data entry and inventory tracking. Ability to stand and walk for extended periods throughout the shift. Reliable attendance, professionalism, and positive attitude required. Preferred Qualifications Experience in a 3PL or high-volume warehouse environment. Bilingual English/Spanish preferred. Experience training or mentoring warehouse associates. Benefits Consistent Monday-Friday schedule Growth opportunities within the company Fast-paced and team-oriented environment Opportunity to help build and improve department operations
Pay:
$18.50 - $19.00 per hour
Benefits:
401(k) 401(k) matching Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Referral program Application Question(s): Please describe your experience working in Returns/RMA, Inventory Control, or Warehouse Operations. Include any experience using scanner guns/PDA devices, WMS systems, UPC/barcode lookup, ticket printing, or resolving product/documentation discrepancies.
