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Job Description
Position:
Visitor Experience Assistant, Bardstown, remote/hybrid work is not available
Shifts:
Wednesday thru Sunday, some evenings and holidays
Reports To:
Senior Visitor Experience Manager Who We Are From bespoke bourbon production to boundary-pushing brands, Lofted Spirits is where tradition meets transformation. Expanding on the work started by Peter Loftin in 2016, and today the number one producer of Kentucky contract whiskey, Lofted Spirits pioneered a world-class, industry-shaking approach to custom contract distillation while developing some of the fastest growing brands in American Whiskey, Bardstown Bourbon and Green River. A unified entity, Lofted Spirits is built to lead the global whiskey industry, delivering exceptional experiences through innovation, trust and transformative industry impact while crafting some of the world's most desired and awarded whiskies. Lofted Spirts joined the Pritzker Private Capital family of companies in 2022. Learn more at LoftedSpirits.com. Bardstown Bourbon Company is pushing the boundaries of innovation while honoring the traditional art of making great whiskey. With the most modern, technically advanced whiskey distillery, Bardstown Bourbon combines the highest quality distillation and spirited hospitality into a modern, authentic bourbon experience unlike any other on the Kentucky Bourbon Trail™. Bardstown Bourbon Co. is working to push the entire industry in a direction that is more innovative, more transparent and more collaborative. Bardstown Bourbon was named 2023 Worldwide Whisky Producer of the Year by IWSC, Brand Innovator and Distiller of the Year at the 2025 Icons of Whisky, and the brand's Amrut Indian Whisky collaboration, the first of its kind, was honored as the highest-rated American Whiskey by Whisky Advocate in 2024. Bardstown Bourbon Co. is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit BardstownBourbon.com. Green River Distilling Co. is a celebration of classic Kentucky - honoring the past while staying firmly planted in the present. The 10th oldest licensed distillery in Kentucky (DSP-KY-10), Green River is known as "the Whiskey Without Regrets," and enjoys a rich history dating back to 1885. Reintroduced in 2022, Green River Distilling Co. proudly calls Owensboro, Kentucky home and serves as the westernmost outpost of the Kentucky Bourbon Trail™. Authentic and approachable, Green River offers a growing portfolio of whiskeys crafted from historic mashbills. Blended to create a smooth and welcoming taste profile, Green River Distilling Co. is a true testament to simplicity and quality going hand-in-hand. Green River is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit greenriverwhiskey.com. Position Summary We are seeking an enthusiastic, service-driven Visitor Experience Assistant to deliver exceptional customer service to every guest at Bardstown Bourbon Company. This role requires efficiency in a fast-paced environment, flexibility to work in retail, and willingness to assist with tour setup, breakdown, and organization. A passion for hospitality and a strong work ethic are essential. Essential Job Duties and Responsibilities Warmly greet guests upon arrival to the retail shop. Maintain a clean, well-stocked, and organized retail space. Operate the POS system accurately, process payments, and prepare daily deposits. Notify management of low inventory and assist with monthly inventory counts. Set up and reset classrooms and the Warehouse Tasting Room for tours. Restock materials, glassware, and other supplies in all experience areas. Follow tour prep procedures, including cleaning glassware, cocktail tools, and headsets. Clear and reset tasting rooms after each event. Learn and share Bardstown Bourbon Company's distillery practices and products. Maintain health, safety, and sanitation standards in compliance with all regulations. Support the company's ISO program for product quality and food safety. Perform other duties as assigned. Desired Qualifications and Skills High school diploma or GED. Previous customer service experience preferred. Fluent in English, with strong communication and interpersonal skills. Ability to multitask in a fast-paced setting. Basic computer skills. Physical Requirements Ability to stand and walk for extended periods; occasional sitting. Frequent reaching, bending, stooping, kneeling, or crouching. Ability to lift and move up to 25 lbs. Comfort working in fluctuating indoor and outdoor temperatures. Ability to climb stairs while carrying trays of glassware. Our Company is committed to equal opportunity in all aspects of employment. It is the policy of our Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
NOTE:
The Company reserves the right to modify or apply this Job Description in any manner necessary to conduct its business and meet its goals and objectives. This Job Description does not imply that these are the only functions of the job, or the only essential functions of the job. Other duties and responsibilities may be required in this position.
