Job Description
Job description Overnight Shifts, Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Night Stock Manager Department:
Grocery FLSA:
Non-Exempt General Function:
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Supervises Night Stock employees. Ensures the trucks are unloaded and merchandise is stocked and stored in an appropriate and orderly manner. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations:
Accountable and Reports to: District Store Director; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: Night Stock Employees Primary Duties and Responsibilities:
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by:
(examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Orders products from warehouse; pre-orders, orders from grocery to dock, pre-orders for grocery, non foods, and supplies; prepares per-orders and orders them, coordinates work with assistant managers, and assigns duties to part time employees. Supervises night stock crew; Coordinates CARS system; set up, inventory each section of sub dock, understock and back stocks, sets triggers for reordering, maintenance on system, removes damage and mix picks, removes inventory used by departments from grocery, and generates order and reviews it. Unloads trucks and breaks down pallets; pulls pallets to back room, breaks down pallets to match up with the aisle, sorts items from pallets to like items from the warehouse as necessary. Checks in vendor deliveries piece by piece (example: Supervises drop shipment and direct store deliveries. Writes schedule for night stock. Reviews and monitors weekly overtime hours. Trains new employees for facing pull downs, order tags, UPC's, checking, sacking, stocking, etc. Trains supervisors on handling registers, Customer Service, and department services. Monitors productivity and reviews individually with crew members. Understands and troubleshoots the repair of store equipment including electrical and cash register systems, coolers and compressors, machine room, display cases, etc. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Runs back stock and understock; Assists with customer service; customer service; cash accountability, day end reports, closes registers; handles and satisfies customer issues in person and on phone. Meets with crew members weekly or as needed. Supervises produce and frozen food trucks while unloading, ensures items are put in proper coolers. Performs other job related duties and special projects as required. Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Education and Experience:
High school diploma or equivalent experience. Three to five years of similar or related work experience. Visual requirements include:
ability to see detail at near range with or without correction. Working Conditions:
This position is occasionally exposed to noise, vibrations, equipment movement hazard, chemicals/solvents, and frequently exposed to dirt. Equipment Used to Perform Job:
Computer, compressor, C.A.R.S. system, power jack, compactor, check register, fork lift, scales, Tomra machines, two wheeler, and box cutter. Financial Responsibility:
Cash registers, pre-orders and regular orders, inventory, CARS system and its orders, pricing items/books, and received deliveries. Contacts:
This position has daily contact with suppliers/vendors and customers. The anticipated hourly starting wage for this position is $15.50 to $19.50 depending on experience.
