Job Description
SEWARD COOP JOB DESCRIPTION
Lead Cheese Re-Buyer PURPOSE:
To ensure efficient work flow in the Cheese sub-department; to effectively address any ordering/credit/return needs that arise; to provide and train other staff with excellent customer service; to assist with creation of production lists; and to assist in the achievement of departmental goals. Status:
Reports to Deli Manager Pay Level:
IV Union wage scale based on previous full years of experience $22.00 - $23.50/hr Responsibilities:
CUSTOMER SERVICE
Provide attentive and courteous customer service. Greet each customer who enters the department. Maintain cheese, olive and cracker displays to look full, abundant, fully faced and attractive. Promote cheese through attractive signage, written articles, customer service and sampling. Offer tastes of cheese and samples to customers. CUTTING, WRAPPING, AND STOCKING
Cut, wrap, and label cheese to keep cases full and attractive, with a focus on keeping top selling products well stocked. Stock prepack and back stock products to maintain full cheese cases. Face and straighten regularly. Rotate product and remove out of date and substandard product from cheese cases. BUYING AND RECEIVING
Purchase product from vendors in accordance with department practices and procedures. Receive and put away orders following established procedures. Communicate with delivery persons and vendors regarding returns of substandard products. Track all credit requests. Manage Shrink and Logs Follow the gift policy when receiving vendor samples. LEADERSHIP
Assign duties to staff (.i.e., packing olives, cutting cheese, cleaning) Take part in Department meetings Provide input and feedback to the Deli Managers regarding staff's performance. Ensure shifts vacated due to illness/absence are covered, working with the ADM-Counter Train all new staff MERCHANDISING
Sign making Take leadership in the department with regard to merchandising and resets as set by the Fresh Foods Merchandising Coordinator. Implement resets, promotions, and specials as directed by the Fresh Foods Merchandising Coordinator. Communicate with staff regarding promotions, new products, and out of stock items Respond to needs that arise in a prompt manner. Coordinate Demo items each month, communicate with the demo coordinator and FFMC. Assist in achievement of department goals Respond to "Service Team" calls OTHER DUTIES
Follow safe food handling guidelines. Maintain cleanliness and sanitation in department. Train new staff and model excellent customer service skills for all staff. Participate in departmental merchandising activities, and storewide meetings and trainings. Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy. Participate in quarterly departmental inventories, cleaning and other projects. Act as floor warden during emergencies per training provided Other tasks as assigned by Assistant Deli Manager-Counter and Deli Manager. Qualifications:
Essential Self-motivated, organized, responsible, flexible High degree of Cheese knowledge Regular, predictable attendance Interest in and knowledge of cheese, including domestic artisan, imported, organic, and local cheese. Ability to work well in a team to achieve departmental goals Able to prioritize department's daily workflow Ability to lead staff daily by creating work lists, offering support and feedback Functional English proficiency Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds. Repetitive use of hands for grasping, pushing, pulling, and fine manipulation. Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) Ability to operate equipment such as: cheese cutter, shrink wrap machine, manual and/or electric scales. Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers. Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds. Preferred Demonstrated ability to work with customers and co-workers from various cultural backgrounds Multilingual is a plus Supervisory experience
