Job Description
Missing Pieces Lead Momentec Brands Kannapolis, NC Job Details Full-time $18 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance Life insurance Paid sick time Qualifications Lifting equipment Computer operation Warehouse management system Inventory management software Computer skills Cross-functional collaboration Material handling equipment operation Cross-functional communication Full Job Description Why you would want to work on our team…
OUR MISSION
To be the #1 service organization in the athletic industry. OUR PURPOSE
We exist to energize and galvanize teams and communities. OUR VISION
To be our customers most trusted partner for fast, high quality, thoughtful solutions. OUR VALUES
Humility, Team, Hunger, Ownership & Agility. Our benefits package includes:
Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance FSA Paid Vacation, Paid Holidays, Floating Holiday, and Paid Sick Time 401(k) Plan, with annual Company Contribution Discounts on Momentec Brands products (formerly ASB and FSG brands) Clean work environment with a casual dress code…no uniforms! JOB SUMMARY
The Missing Pieces Lead is responsible for leading the daily execution of the Missing Pieces process to ensure exception orders are investigated, resolved, and released back into outbound flow quickly and accurately. This role coordinates root-cause identification across picking, packing, inventory, and system processes while directing associates through standardized research and recovery activities. The Missing Pieces Lead partners cross-functionally to reduce aged exceptions, prevent recurring defects, and protect customer service levels. ESSENTIAL DUTIES & RESPONSIBILITIES
(includes other duties as required): Lead daily execution of the Missing Pieces queue by prioritizing work based on aging, volume, and service risk. Assign and direct associates through standard research processes including system review, physical searches, and verification steps. Investigate missing or short items by validating transaction history, scan activity, and order status. Conduct location checks, tote and carton audits, pack station sweeps, and label verification as required. Partner with Packing leadership to resolve pack-side misses and unreleased cartons. Partner with Picking and Replenishment teams to resolve short picks, incorrect locations, and replenishment-related misses. Escalate inventory discrepancies, damage, or suspected shrink to Inventory Control leadership. Track and report backlog levels, aging, recovery rates, and root cause trends. Verify fixes are completed correctly before orders are released back to processing. Maintain clean, organized, and audit-ready problem-solve areas. Train and mentor Missing Pieces associates on standard work and safety expectations. Support additional DC functions as needed to support service and flow. May be required to work different shifts or schedules based on operational needs. Other duties may be assigned as deemed consistent with operational objectives. SKILLS/QUALIFICATIONS/EDUCATION/LICENSES & CERTIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or GED preferred. Previous lead, problem-solve, packing, picking, or inventory experience preferred. Strong attention to detail and ability to follow standardized processes. Proficient with WMS systems, scanners, and basic computer tools. Strong communication and cross-functional coordination skills. Ability to prioritize, multi-task, and work independently. Team-oriented with a continuous improvement mindset. Safety-conscious. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization. Fast paced operations, involving walking, standing, lifting. Ability to operate a forklift. Ability to handle, pick up, and safely lift up to 40 pounds. Ability to stand for long periods of time. Ability to crouch, stoop, climb stairs. Ability to distinguish colors and shades. WORK ENVIRONMENT
Warehouse, office WORK HOURS
Full-Time, Monday-Friday 8:00AM-4:30PM Overtime may be requested during peak seasons DRESS CODE
Dress appropriate Close toe shoes required DISCLAIMER
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Momentec Brands provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Momentec Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Momentec Brands requires all candidates to pass a pre-employment drug screen (necessity varies by location) and background check. Applicants have rights under Federal Employment Laws which can be found at the following sites by holding the Ctrl button and clicking on the link: Family and Medical Leave Act https://www.dol.gov/agencies/whd/posters/fmla EEO https:
//www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf Employee Polygraph Protection https:
//www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act E-Verify https:
//www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf Right to Work https:
//www.everify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
