Gift Shop Associate Jobs in USA, TN, Memphis | Rose International Job

Required Education:

High School DiplomaRequired Skills & Experience:

• 1-2 plus years' experience.
• Strong customer service and interpersonal skills.
• Attention to detail and accuracy in cash handling and inventory tasks.
• Ability to work in a fast-paced, emotionally sensitive environment.
• Flexibility to work varied shifts, including weekends and holidays.
• Team-oriented mindset with a proactive approach.

This role will support the hospital gift shop customer service & sales team. Providing excellent customer service to patients, families, visitors, and staff in a compassionate, hospital-based retail environment.

Job Responsibilities:

• Greet customers, answer product questions, and assist with selections and purchases.
• Operate point-of-sale (POS) systems to process transactions accurately (cash, credit, mobile payments).
• Handle returns, exchanges, and basic customer concerns in a professional manner and maintain a welcoming, clean, and organized shopping environment.
• Merchandising & inventory, support stocking shelves, racks, and displays with merchandise in accordance with visual standards.
• Assist with receiving, unpacking, and organizing inventory shipments. Monitor inventory levels and communicate restocking needs to supervisors.
• Ensure proper pricing, labeling, and signage accuracy. Support seasonal resets, promotional displays, and special campaigns.
• Store operations maintain the cleanliness and organization of the sales floor, checkout area, and stockroom.
• Follow opening and closing procedures, including cash handling and register balancing (if assigned).
• Adhere to hospital policies, safety standards, and infection control guidelines.
• Assist with loss prevention practices and report discrepancies or concerns regarding mission support (if applicable).
• Represent the organization's mission with professionalism and sensitivity to support fundraising initiatives through merchandise and promotional efforts.
• Engage customers in mission-aligned conversations when appropriate and work collaboratively with full-time staff, volunteers, and leadership.
• Communicate effectively regarding shift updates, inventory issues, and customer feedback.
• Provide support across both organization and hospital retail locations as needed.
• Perform basic administrative tasks such as data entry, tagging, or organizing records.
• Assist with special events, pop-up shops, or hospital-related initiatives.
• Complete assigned tasks and projects within designated timelines.
• Adapt to changing needs in a dynamic healthcare environment.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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