Senior Solutions Consultant

Position Summary:

The Senior Solutions Consultant (Senior SC) is involved in all aspects of the sales process for HBS technology solutions and services, aligning customer needs with their short- and long-term goals and strategies. This individual guides and supports the customer journey by fostering long-term client relationships and serving as a strategic technology and business advisor. The Senior SC leverages both their own expertise and the collective skills of the HBS team to uncover customer needs, develop customized solutions, and ensure every interaction results in exceptional customer satisfaction. In addition, the HBS Senior SC may have the opportunity to amplify their impact beyond their own portfolio, serving as a mentor to Associate Solutions Consultants, guiding them to expand their expertise and drive our collective success forward. This is a role designed for those passionate about leading from the front and making a definitive mark on the business landscape.

Roles and Responsibilities/ Essential Functions:

May provide leadership and mentorship to an Associate Solutions Consultants. May assist in developing associate solutions consultant training and development plans. May lead projects or teams. Quote prices, credit terms and other bid specifications. Analyze the client needs and interests and manage client satisfaction issues. Answer customers' questions about products, prices, availability, product uses, and credit terms. Negotiate prices and terms of sales and service agreements. Maintain customer records, using CRM and other available tools. Visit establishments to evaluate needs and to promote product or service sales. Prepare sales contracts for orders obtained and submit orders for processing. Verify that materials lists are accurate and that delivery schedules meet project deadlines. Consult with engineers regarding technical problems. Accurately forecast new business as it is being developed and closed. Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Collaborate with colleagues to exchange information such as selling strategies and marketing information. Demonstrate and explain the operation and use of technical products to clients through telephone and in-person calls and presentations. Promotes company ability, reputation, products, systems, new techniques, and other specialized technical knowledge throughout the particular industry. Attend sales meetings and read related publications in order to keep current on products applications, technical service, market conditions, competitive activities, advertising, and promotional trends. Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations. Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made. Compute customer's installation or production costs, and estimate savings from new services, products, or equipment. Meet or exceed projected sales goals at the highest level. Perform other duties, as assigned.