Advanced Technical Service Associate

Advanced Technical Service Associate Geologics Corporation - 4.0 Scottsdale, AZ Job Details Contract $35.77 an hour 1 day ago Qualifications Electro-mechanical components Customer service IT asset management Equipment malfunction troubleshooting Mid-level Windows DoD experience 3 years SQL Systems & applications support CRM system proficiency Network monitoring tools Root cause analysis Associate's degree CompTIA Security+ Antivirus software Mechanical troubleshooting Debugging Active Directory management Database software proficiency

Full Job Description Role:

Advanced Technical Service Associate Client:

Defense-Aerospace Hourly Rate:

up to $35/hr W2, non-benefited

Length:

18-month contract (with possible extension)

Location:

Scottsdale, AZ Clearance:

Department of Defense SECRET security clearance is required at time of hire

Description:

Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software Reports design, reliability and maintenance problems or bugs to design engineering/software engineering May be involved in customer installation and training Provides support to customer/users where the product is highly technical or sophisticated in nature The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background Provides technical service management and technical support for customer programs Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Required and Desired Skills:

Sec + or other IAII certification required at time of hire Network/ IT systems management SQL server Software administration Troubleshooting in a windows environment Experience with failure and root cause analysis reporting Direct customer service and/or direct customer interaction experience is a plus Knowledge of CA Spectrum One Click software suite. Experience with Oracle CRM Microsoft Terminal Server HBSS Anti-Virus network monitoring tools Asset management software Microsoft Windows Active Directory tools a big plus Support of DoD or DHS systems is desire

Required Education and Experience:

Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. If interested in learning more about this position, please email your resume to and I will call back with more information. #Cleared #Clearance #CJ