Sales & Commercial Operations Specialist (Systems, Data, & AI Readiness)

SALES & COMMERCIAL OPERATIONS SPECIALIST

(SYSTEMS, DATA & AI

READINESS

) Cloacina, LLC delivers packaged MBR solutions in municipal, developer, and industrial wastewater sectors.

ROLE SUMMARY

This is not a traditional sales role. We are hiring a structured, high-ownership operator to work at the intersection of sales, engineering coordination, and operations. You will take incomplete inputs, create structure, and deliver clear, accurate commercial outputs across teams. A key part of this role is helping build systems, data structures, and processes that position the business for future AI integration and automation.

WHAT YOU'LL DO

• Build clear, accurate proposals for wastewater treatment systems
• Turn incomplete client inputs into structured scopes
• Drive coordination across Sales, Product Development, Legal, and Project Management
• Improve quality, consistency, and speed of commercial outputs
• Identify gaps, reduce rework, and enforce clarity across teams
• Structure data and workflows within CRM (Zoho)
• Track assumptions, revisions, and key commercial details with precision
• Contribute to standardized inputs, templates, and data structures for future automation and AI use

WHAT THIS ROLE IS

• Structured problem solving
• Cross-functional coordination
• Commercial and technical translation
• Process and system building
• Data structuring for scalability and automation
• End-to-end ownership

WHAT THIS ROLE IS NOT

• Cold calling or quota-driven sales
• Order processing or administrative support
• A narrow, task-based position
• Passing work along without ownership

WHAT SUCCESS LOOKS LIKE

• Faster, clearer, and more consistent proposals
• Better inputs across teams with fewer surprises
• Reduced rework and improved output quality
• Structured and reliable CRM usage
• Scalable commercial processes
• Foundations in place for automation and AI-driven workflows

CANDIDATE PROFILE

• Sales, Commercial, Manufacturing Operations in a technical environment
• Applications or Inside Sales Engineer
• Project Engineer or Coordinator with client exposure
• Technical Account Manager
• Sales Ops / Systems-focused roles

CORE TRAITS

(NON-NEGOTIABLE)

• High ownership — finishes what they start
• Structured thinker — creates clarity from ambiguity
• Proactive — does not wait for perfect inputs
• Detail-oriented without losing pace
• Clear communicator — written and verbal
• Calm under pressure
• Commercially aware — understands value and risk
• Systems-minded — thinks in workflows, data, and process

AI & SYSTEMS CAPABILITY

(REQUIRED MINDSET)

• Comfortable working with structured data and systems
• Understands how clean inputs enable automation and scale
• Curious about AI tools and their application in workflows
• Thinks in standardization, templates, and automation
• Able to support and adapt to system-driven improvements

SYSTEMS & PROCESS ENVIRONMENT

• CRM (Zoho or equivalent)
• Commercial and operational workflows
• Document control and structured processes
• Early-stage quality management systems Experience with ERP, CRM, or quality systems (e.

g., ISO 9001 environments) is valuable, but the ability to think in systems and improve processes is more important than specific tools.

YOU WILL STRUGGLE HERE IF YOU

• Need fully defined instructions before acting
• Avoid cross-functional communication
• Prefer narrowly defined responsibilities
• Focus on activity over output quality
• Are uncomfortable with systems, data, or process improvement
• Resist change or new tools

TOOLS & ENVIRONMENT

• Zoho CRM (system of record)
• PandaDocs (proposal creation and client portal)
• Cross-functional coordination across Sales, Engineering, Legal, and PM
• High-value, technically complex projects ($100k to multi-million)

WHY THIS ROLE MATTERS

This is a leverage role. Done well, it improves deal quality, reduces risk, increases speed to contract, builds scalable systems, and enables future AI-driven commercial operations.

APPLICATION REQUIREMENT

Include a short response (max 200 words): Describe a time you were given incomplete or unclear information and had to turn it into a structured output. What did you do?

FINAL STATEMENT

We are not looking for someone to fit into a process. We are hiring someone to help build structured systems that scale.

NOTICE OF WORK ENVIRONMENT & OCCUPATIONAL HAZARDS

The wastewater industry can be hazardous due to exposure to biological and chemical hazards, as well as physical dangers, including but not limited to, confined spaces, slips, falls, wet and/or humid conditions, high and/or low altitude, moving mechanical parts, high and/or precarious places, fumes and/or airborne particles, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, vibration, sewage, epoxy coatings, solvents, and excessive noise levels. Employees may come in contact with wastewater which contains human waste. Wastewater contains various bacteria, viruses, and parasites that can cause diseases in humans and animals. Workers can be exposed through contact with wastewater, aerosols containing pathogens, or contaminated equipment. Wastewater treatment processes also involve the use of various chemicals, some of which can be toxic or corrosive. It is imperative that employees wear proper Personal Protective Equipment (PPE) and follow safety protocols. While not mandatory, it is also highly recommended that employees stay current with vaccinations, including Hepatitis A, Hepatitis B, Tetanus, and Diphtheria.

Job Type:

Full-time Pay:

$90,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): Describe a time you were given incomplete or unclear information and had to turn it into a structured output. What did you do? (Short answer -- 200 words max)

Work Location:

In person