Technical Development Associate

Vector Laboratories is seeking a talented and highly motivated individual to join our growing team. As an organization known for its culture of service, reliable products and unmatched technical expertise, our employees are passionate about the impact and quality of their work. The opportunities we provide to work collaboratively and build trusting relationships in a team-oriented environment make Vector Laboratories an ideal place to learn, flourish and contribute to scientific advancement. We genuinely value diverse perspectives and ideas and strive to demonstrate how this approach results in success. With 50 years of history, Vector Laboratories boasts an unparalleled reputation in protein labeling, detection, and conjugation. Our recent mergers and acquisitions have significantly expanded our portfolio, serving the biopharma industry, academia, life science tools, and diagnostics, providing comprehensive solutions to the life science industry . We are looking to take Vector Laboratories to new heights and hope you'll consider joining our globally impactful team!

Job Summary:

We are seeking a Technical Development Associate to join our Technical Development Team. The primary responsibilities will be to provide product and application expertise, insight and troubleshooting assistance for all Vector Laboratories' reagents to researchers across the life sciences fields and to our distributors worldwide. The Technical Development Associate will also contribute to the growing company-wide knowledge base of technical documents and resources. The role will help in the generation of technical materials and support for the marketing and sales teams. The successful candidate will be self-motivated, a creative thinker, and a problem solver who enjoys direct interaction with people. They will be a team player with strong communication, organizational, and time management skills. The position is customer facing and requires interdepartmental collaboration for problem solving. Previous experience in a technical support role in a life science company would be beneficial. This position reports to the Technical Development Manager.

Responsibilities:

• Provide prompt and accurate technical support via phone and electronically to customers, domestic and international, encompassing all aspects of pre- and post-sales product use, application advice, troubleshooting and complaint handling.
• Generate and maintain precise entries in the technical service database.
• Generate technical documentation such as COAs and datasheets. Organize and maintain documentation across company brands.
• Collaborate with internal company departments and individuals to investigate and answer customer inquiries and issues.
• Contribute to the product knowledge database through independent research, customer inquiries, and feedback.
• Assist in writing and generating marketing collateral such as product flyers, technical data sheets, product specification sheets, brochures, graphics and digital web/email/social media content.
• Provide feedback regarding competitive products and related information.
• Provide a positive customer experience.
• Represent company at life science vendor shows and conferences. Job Qualifications ( Experience, Education, Knowledge, and Skills) :
• Experience with techniques such as immunohistochemistry, immunofluorescence and related histological methods.
• Experience in a histology core facility a plus.
• Working knowledge of ELISAs, blotting, flow cytometry and nucleic acid applications.
• Working knowledge of linkers and bioconjugation is a plus.
• Knowledge of the global life science reagent market and products.
• Ability to work independently, and as part of a group, to accomplish department and company-wide objectives.
• Comfortability working with Sr level and/or management on resolving more complex cases.
• Excellent communication (verbal and written) skills.
• Previous technical support experience is a plus.
• Knowledge of Salesforce or other CRM tools is a plus.
• Ability to travel up to 5% for work related business, if needed.

Education:

Bachelor's degree in Biology, Chemistry or related life science field required. Advanced degree (MS, PhD) preferred. Competencies Identified for

Success:

Customer-focused:

Puts the customer first, understanding their needs and matches to Vector's business capabilities; Develops a solution that fits their goals and objectives with a high sense of urgency.

Communication:

Effective communicator in written and visual form, tailoring the communication style to the audience or stakeholders; communicates early, with transparency; asks for help early, feedback often and recognizes the efforts of others.

Organization:

Proven ability to manage multiple tasks at once; prioritizing based on customer needs balanced with company objectives and capabilities.

Collaboration:

Builds strong relationships with customers and drives success through a collaborative approach by working cross functionally internally and externally for the success of the business.

Pay:

$72,000.00 - $98,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person