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Student IT Associate
Job
EKU Careers
Richmond, KY (In Person)
Part-Time
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Job Description
Title:
Student IT Associate Position Type:
Student Search Type:
External- minimum 7 days
Department:
52R000Information Technology Division:
4R1000
Information Technology Position Location:
Richmond Campus Driver Classification:
Driver FLSA:
Non-Exempt Schedule Type:
Part Time, No Benefits (less than 20 hrs per week)Hours Per Week:
10-20Posted Salary Grade:
Minimum $10.00 per hourRetirement:
None Contact Person:
Mike Wynn Job Summary/Basic Functions In a nutshell Bring your talent and desire to learn and propel your future career! The Student IT Associate at EKU offers an exciting, challenging, and rewarding job to those who seek opportunities to grow and succeed. We believe that every team member is essential to success for EKU students, IT, and EKU. We value each person's contribution to innovating and are always looking for tech-savvy and tech-interested students. Balancing a job and College courses are undoubtedly challenging, but the Student IT Associate offer many benefits. The experience is what you make of it. Why this role is important An EKU Student Information Technology Associate provides in-depth first-level technology support for EKU faculty, staff, and students. The Student IT Associate is also responsible for providing general support for desktop equipment and classroom technical issues. The incumbent regularly deals with a range of inquiries and requests for service/ information utilizing phone, chat, tickets, and in person customer service skills. The incumbent assists IT Consultants with tasks as assigned. Once here, you will focus on…- Assisting visitors with available resources (computer labs, printers, A/V equipment, etc.) while maintain a clean, high-functioning space and equipment.
- Checking out equipment and spaces to EKU student with precision on paperwork and our ticketing system.
- Monitoring, maintaining, and addressing issues with residence hall computer labs across campus (PCs and printers), including paper and toner deliveries..
- Providing technical support for student-owned devices, including diagnostic, virus removal, and troubleshooting OS and wireless connectivity.