Associate Director, Field Systems and Technology

Associate Director, Field Systems and Technology Alnylam Pharmaceuticals paid time off United States, Massachusetts, Cambridge 675 West Kendall Street (Show on map) May 23, 2026
Role Summary The Associate Director, Field Systems & Technology enables field teams to effectively execute by ensuring fieldfacing systems-primarily CRM and related tools-are intuitive, aligned to field workflows, and clearly understood. Reporting to the Director of Field Enablement, this role focuses on adoption, usability, and field readiness, while also serving as the enablement lead for defining business requirements and CRM enhancements. This role translates field needs into welldefined system requirements and translates system changes back into simple, actionable guidance for field leaders and frontline teams. Key Responsibilities Field Enablement & Adoption Serve as the enablement owner for field-facing systems, ensuring tools support how the field works
Enable field leaders and frontline teams to understand what systems do, how to use them, and why they matter
Develop and deliver enablement assets (job aids, walkthroughs, FAQs, training content) tied to system usage
Support system rollouts and updates with a strong emphasis on change management, clarity, and adoption
Act as a trusted point of contact for field leaders on system usage, data visibility, and workflow questions
Partner with the Training team to help accelerate the learning of field representatives to improve their business acumen and territory planning skills.
Business Requirements & CRM Enhancements
Translate field needs, execution challenges, and enablement priorities into clear business requirements
Partner with Field leaders, Analytics, and IT to define CRM and system enhancement requirements
Create and maintain requirement documentation (user stories, use cases, acceptance criteria) grounded in field workflows
Participate in solution design reviews to ensure enhancements are fieldfriendly and enablementready
Support UAT from a field enablement perspective, validating usability and clarity
Lead a cross-functional team to establish governance related to Veeva Platforms including Veeva CRM, which may include defining tracking for the use of key messages and marketing collateral, defining and implementing methods for improving call capture in CRM
Field Workflow & Tool Alignment
Ensure CRM and related tools align with call planning, account management, targeting, and execution workflows
Identify friction points where systems create confusion or slow execution, and recommend improvements
Help standardize best practices for how tools are used across the field
Reinforce consistent usage through enablement and leadership alignment rather than enforcement
Data Translation & Field Communication
Translate system data, logic, and outputs into plainlanguage explanations for field audiences
Help field leaders understand how data is generated, where it lives, and how to use it effectively
Support leadership communications related to system changes and data interpretation
CrossFunctional Partnership
Partner closely with the Director of Field Enablement to align systems work to enablement priorities
Collaborate with IT, field leaders, Analytics, Compliance, and vendors to deliver fieldready solutions
Represent the voice of the field in system planning and prioritization discussions
Provide input into broader field enablement initiatives tied to execution effectiveness
Required Qualifications
8+ years of experience in Field Enablement, Sales Operations, Commercial Operations, or Systems Enablement
Experience defining business requirements for CRM or field tool enhancements
Strong ability to translate between field needs, system functionality, and technical partners
Experience supporting field leaders and frontline teams in a distributed sales organization
Excellent communication, facilitation, and changemanagement skills Preferred Qualifications Experience with CRM platforms (e.g., Veeva CRM or similar)
Experience in life sciences, healthcare, or complex B2B field environments
Familiarity with call planning, targeting, or territory workflows
Experience partnering with IT without being embedded in IT #LI-KB2 #LI-Remote U.S. Pay Range $174,300.00 - $235,700.00 The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity). Alnylam's robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together. Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: https://www.alnylam.com/careers AboutAlnylam We are the leader in RNAi therapeutics- a revolutionaryapproach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possibleand are just at the beginning of what's possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, wherean authentic, inclusive culture and breakthrough thinkingfuel one another. At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer. >