Technology Resource Specialist III

Technology Resource Specialist III Pitt County Schools Central Office - Greenville, North Carolina This job is also posted in North Carolina School Jobs Job Details

Job ID:

5713148

Application Deadline:

Posted until filled

Posted:

Yesterday Job Description

Position:

Technology Resource Specialist III (Lead Technician) Department /

Location:

Technology - C.M. Eppes Annex

Reports To:

Chief Technology Officer /

Assistant Director of Technology Terms of Employment:

12 Month / 40 hours per week Position Summary The Technology Resource Specialist III serves as the district's senior technical support lead, providing advanced troubleshooting, leadership, and operational oversight of end-user technology services. This role supervises and coordinates the work of Technology Resource Specialists I and II while supporting district initiatives in device lifecycle management, cloud-based systems, cybersecurity, and network-connected environments. The position plays a critical role in ensuring reliable, secure, and equitable access to instructional and operational technology across all schools and departments. Minimum Qualifications Knowledge, Skills, and Abilities Advanced knowledge of: End-user devices (Chromebooks, Windows 11 devices, macOS devices, printers) Cloud-based platforms such as Google Workspace or Microsoft 365 Device management systems such as JAMF or Mosyle Identity and access management systems Windows 11 image creation (MDT, FOG, PDQ SmartDeploy) Strong understanding of: K–12 classroom technology ecosystems (interactive displays, AV systems, student devices) Networking fundamentals (LAN/WAN, wireless, VLANs, basic switching concepts) Cybersecurity best practices (phishing awareness, endpoint protection, data privacy) Demonstrated leadership and team coordination skills Ability to analyze, prioritize, and resolve complex technical issues Strong project management and organizational skills Ability to develop procedures, documentation, and standard operating practices Strong communication skills with both technical and non-technical audiences Ability to use data (ticketing systems, asset systems) to improve service delivery Education, Training, and Experience Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience) Minimum of 5 years experience in technical support, device management, or IT operations Minimum of 2 years experience in a lead or supervisory role Experience in a K–12 or educational environment preferred Certifications and License Requirements Valid driver's license with acceptable driving record Ability to travel between school sites Preferred (not required): CompTIA A+, Network+, or Security+ Google Workspace Administrator Certification Microsoft or Apple certification (MDM or endpoint management) Illustrative Examples of Duties Leadership & Operations Coordinate and prioritize work assignments for Technology Resource Specialists I and II Provide mentoring, training, and performance feedback to support staff, including MATAs Develop and maintain standard operating procedures for technical support services Monitor and improve help desk workflows, response times, and service quality Technical Support & Systems Management Serve as escalation point for complex hardware, software, and network-related issues Oversee device deployment, repair, replacement, and lifecycle planning Manage and support device inventory and asset tracking systems Ensure proper configuration and management of devices through MDM platforms Infrastructure, Network Security, and Compliance Collaborate with network engineers and system administrators on: Network upgrades and troubleshooting System rollouts and integrations Security initiatives and incident response Assist in planning and implementing district-wide technology initiatives Support district cybersecurity practices, including endpoint protection and user awareness Assist with incident response, device security, and data protection practices Ensure compliance with district policies and state/federal data privacy requirements Customer Support & Communication Maintain strong relationships with school and district staff Communicate effectively regarding outages, updates, and support expectations Provide guidance and training to staff on technology use and best practices Additional Responsibilities Participate in after-hours or emergency support as needed Assist with technology planning and budgeting input Stay current with emerging technologies and K–12 IT trends

Position Type:

Full-time Job Requirements