Managed Services Sales Representative (MSP)

Benefits:

Bonus based on performance Competitive salary Dental insurance Health insurance Vision insurance Role Overview The Managed Services Sales Representative is responsible for driving new business revenue through the sale of managed IT services, cloud solutions, cybersecurity, and related technology offerings. This role requires a consultative sales professional who understands the MSP business model, can translate technical solutions into business outcomes, and is comfortable selling recurring revenue services. The ideal candidate has experience selling Managed Services, understands common MSP tools and frameworks, and excels at building long-term client relationships while consistently achieving sales targets. Key Responsibilities Sales & Revenue Generation Identify, prospect, and qualify new business opportunities for managed IT services Sell recurring revenue services including: Managed IT Services Cybersecurity solutions Cloud services (Microsoft 365, Azure, AWS, backups Network and infrastructure management Compliance and risk management solutions Manage the full sales cycle from initial outreach through close Consistently meet or exceed monthly and quarterly revenue targets Build and maintain a strong pipeline of qualified prospects Consultative Selling Conduct discovery calls to understand client business needs, pain points, and IT challenges Translate technical services into clear business value and ROI Collaborate with technical teams to scope solutions and develop proposals Present service offerings and proposals to decision-makers (C-level, IT leaders, business owners) Position the company as a trusted advisor rather than a commodity provider Account Management & Relationship Building Develop long-term relationships with prospects and clients Identify upsell and cross-sell opportunities within existing accounts Ensure smooth handoff to onboarding and service delivery teams Maintain high customer satisfaction throughout the sales process Sales Process & CRM Management Maintain accurate records in CRM (e.g., HubSpot, Salesforce, ConnectWise Sell) Track sales activity, pipeline progress, and forecasts Follow defined sales processes and best practices Participate in sales meetings, training, and performance reviews Market Awareness Stay current on MSP industry trends, cybersecurity threats, and technology advancements Understand competitive offerings and effectively differentiate services Provide feedback to leadership on market conditions and customer needs Required Qualifications 3+ years of B2B sales experience, preferably in Managed Services or IT solutions Proven success selling recurring revenue services Strong understanding of: Managed IT services and MSP delivery models Cybersecurity fundamentals Cloud and Microsoft 365 environments Experience with consultative or solution-based selling Ability to communicate technical concepts to non-technical audiences Strong negotiation and closing skills Proficiency with CRM and sales tools Excellent written and verbal communication skills Preferred Qualifications Previous experience working for an MSP or IT services company Familiarity with MSP tools and platforms (e.g., Halo, Datto, Kaseya, Pax8) Experience selling to SMB or mid-market clients Knowledge of compliance frameworks (HIPAA, SOC 2, PCI-DSS, etc.) Formal sales training (Sandler, MEDDICC, Challenger, etc.) Key Competencies Consultative mindset Strong business acumen Self-motivated and results-driven Excellent time management and organizational skills Ability to work independently and collaboratively Comfortable with outbound prospecting and cold outreach Resilient and adaptable in a fast-paced environment Success Metrics Monthly and quarterly recurring revenue (MRR) closed Pipeline growth and conversion rates Average deal size and sales cycle length Customer retention and expansion opportunities CRM accuracy and sales activity metrics Flexible work from home options available.