Remote Technical Customer Support Associate (Night Shift: Sunday to Thursday, 4:00PM to 12:00AM)

Remote Technical Customer Support Associate (

Night Shift:

Sunday to Thursday, 4:00PM to 12:00AM) at Cengage Group in Boise, Idaho, United States Job Description We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . The objective of this role is to provide support to customers who are using Cengage digital solutions in an educational environment. This is primarily a work from home position. What you'll do here: + Provide live and non-live support for a variety of digital solutions we offer. + Use administrative tools to assist in the analysis of technical issues reported by customers. + Troubleshoot and resolve customer-reported issues related to the system requirements of Cengage's digital solutions, including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc. + Identify issues with digital solutions that require further software development/intervention and forward to the appropriate group. + Identify customer feature requests and communicate upwards appropriately. + Fully and accurately detail customer interactions using a ticketing system. + Provide clear and accurate written and verbal directions to customers and partners. Benefits + Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year. + 401K with employer matched contributions. + Healthcare (medical, dental, and vision) coverage starting day one. + A work from home position where the necessary job assets are provided by the company. Skills you'll need here: Required + High school graduate + Ability to work optimally both independently and in a team environment. + An organized self-st

Job Posting:

JC290913381

Posted On:

Apr 23, 2026

Updated On:

Apr 23, 2026