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Technology Support
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Symphony Corporation
Westlake, TX (In Person)
Full-Time
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Job Description
Technology Support Westlake, TX 6 Months Onsite As a Workstation Deployment Technician, you will oversee all aspects of hardware deployment, including equipment configuration, imaging, and quality assurance. You will maintain client images for laptop deployments, perform QA checks, meet deployment timelines, troubleshoot issues, track and account for all assets, maintain accurate process documentation, and recommend process improvements to leadership. Responsibilities Receive and unbox laptops from vendor shipments promptly, ensuring devices are stocked and prepared for deployment. Maintain accurate inventory by tracking, accounting for, and documenting all assets throughout their lifecycle. Collaborate with the Asset Management and local teams to ensure equipment availability. Deploy laptops across the organization, configuring settings on both Windows and Apple devices. Manage accounts, profiles, and policies using Active Directory. Collaborate with the Asset Management Team to coordinate nationwide laptop distribution and shipping, supporting regional inventory balancing efforts. Perform quality assurance and compliance checks on all equipment prior to deployment. Perform thorough quality control checks on repaired laptops to verify functionality and compliance with standards before final release. Identify and troubleshoot hardware and software issues. Process, evaluate, and document incoming damaged laptops, ensuring accurate assessment and tracking prior to repair dispatch. Create, update, and manage ServiceNow tickets to ensure timely resolution and compliance with service level agreements (SLAs). Provide general support to the Technology team, working independently and prioritizing tasks as needed. Prepare laptops for end-of-life disposal and coordinate asset disposition. Lift up to 50 lbs. and push heavy carts as required. Work overtime and occasional weekends/holidays as needed. Perform other job-related duties as assigned.