Technical Support

High school diploma required.​ Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience).​ 2+ years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems.​ Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms.​ Strong analytical skills with the ability to present clear and actionable insights to customers.​ Proficient in technical troubleshooting.​ Familiarity with modern operating systems, such as MacOS.​ Basic understanding of how the Internet and registrar systems work, including terminology related to CDN, DNS, and domain registration .​ Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk.​ Exceptional attention to detail and accuracy.​ Excellent written, verbal, and interpersonal communication skills across all organizational levels.​ Ability to work efficiently in a fast-paced environment.​ Proficiency with standard billing tools and payment platforms; experience with Stripe is preferred.​ Familiarity with Atlassian Confluence.​ Basic understanding and ability to use SQL queries.​ Knowledge of financial and accounting terminology, such as bad debt, collectible invoices, sales tax, credits, and refunds .​

Job Type:

Full-time Pay:

$23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Minimum 2 years of experience in CDN, DNS, Domain registration Minimum 2 years of exp in web technologies - Cloud Technology Minimum 2 years of exp in

ICANN Work Location:

In person