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Technical Support Executive
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Movate
South Jordan, UT (In Person)
$47,840 Salary, Full-Time
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Job Description
Technical Support Specialist - DNS, CDN & Domain Services Overview We are hiring a Technical Support Specialist to support customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support role that requires strong troubleshooting skills, comfort with billing and registrar-related issues, and the ability to communicate clearly with customers in a fast-paced environment. This role is best suited for candidates with prior experience in technical customer support and hands-on exposure to DNS, CDN, domain registration, and cloud or web technologies. Key Responsibilities
- Provide technical support to customers via ticketing systems and other service channels
- Troubleshoot issues related to DNS, CDN, domain registration, and registrar systems
- Investigate and resolve billing-related concerns, including invoices, credits, refunds, payment issues, and sales tax questions
- Support customers using standard billing tools and payment platforms; Stripe experience is a plus
- Document issues, actions taken, and resolutions accurately in systems such as Salesforce Service Cloud or Zendesk
- Work cross-functionally to escalate and resolve complex technical or account-related issues
- Deliver clear, accurate, and actionable updates to customers
- Maintain high attention to detail while managing multiple priorities in a fast-paced support environment
- Use internal knowledge tools such as Confluence to research and document processes
- Perform basic SQL-based lookups or queries when needed to support investigation and resolution Required Qualifications
- High school diploma or equivalent
- Minimum 2 years of experience in a customer-facing technical support or customer service role
- Minimum 2 years of experience working with DNS, CDN, and domain registration
- Minimum 2 years of experience with web technologies or cloud technologies
- Strong technical troubleshooting skills
- Basic understanding of how the Internet and registrar systems work
- Familiarity with terminology and workflows related to DNS, CDN, and domain management
- Experience handling client billing issues using billing tools or payment platforms
- Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
- Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
- Excellent written, verbal, and interpersonal communication skills
- Strong attention to detail and accuracy
- Ability to work efficiently in a fast-paced environment Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
- Experience with Stripe
- Familiarity with Atlassian Confluence
- Familiarity with MacOS
- Basic SQL query skills Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance Application Questions Do you have at least 2 years of experience working with DNS, CDN, and domain registration?