Technical Services Associate

JOB REPORTS TO

Director of Technical Services, Joey Turner

SUMMARY OF DUTIES

Provide product support to both commercial and residential customers. Assess commercial customer mechanical and floor plans for product placement.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide technical product support to international and domestic distribution partners, commercial customers, and homeowners.
• Review mechanical plans or floor plans, notate dimensions and product type & placement for commercial customers.
• Arrange product returns from the field and assist in understanding failure root causes.
• Assist with the customer service phone queue as needed.
• Travel for onsite evaluation as needed.
• Relay customer questions and concerns to the engineering team.
• Manage Large Enterprise Projects on a need basis, domestic or International.

QUALIFICATIONS REQUIRED

• Familiarity with reading and understanding mechanical plans
• Familiarity with software used to markup mechanical plans i.e. Bluebeam Revu 20, CAD, etc.
• Basic electronics knowledge
• Basic mechanical knowledge
• Ability to communicate effectively by phone, email, and video conferencing.
• Ability to adapt to changing work/project parameters.
• Ability to travel inside and outside of the United States.
• Good customer service skills.
• Ability to meet project deadlines while managing multiple projects at the same time.
• Ability to communicate and present in in-person meetings with staff or customers.
• Basic computer knowledge, including Microsoft Excel, Outlook, Word, and Teams.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

While performing duties of job, employee is required to sit; stand; bend; walk; reach with arms and hands; talk; hear; use hand to finger; handle and feel objects. Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

MUST BE ABLE TO DO ALL THESE AT SAME TIME!

Work environment: The noise level in the work environment is usually moderate to quiet and office is in a clean environment while in the Bristol, VA office. Conditions can very during customer onsite visits and may require proper PPE to enter the customer's workplace.

EQUIPMENT USED

• Phone with headset
• Desktop computer
• Laptop computer
• Printer
• Copier

MINIMUM EDUCATION REQUIREMENTS

High School Graduate, may also require Bachelor's degree or five years related experience and/or training: or equivalent combination of education and experience. HVAC Technical Certification is a plus. The employee is expected to adhere to all company policies and work rules.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person