Full Time Hourly Staff

Service Center Specialist

• SSC Bookmark this Posting Print Preview | Apply for this Job Posting Details Posting Details Classification Title Full Time Hourly Staff Position Title Service Center Specialist
• SSC Posting Number

FY17/18514SF

Position Status Full-time FLSA Non-Exempt Salary and Benefits This position is in Salary Grade CS2, with a minimum salary of $19.03 per hour. The successful candidate's salary will be calculated based on education and experience within the salary grade range. This position is eligible for full-time fringe benefits package including:

• College-paid health insurance premiums for single, employee/spouse, employee/children or family plans
• College-paid employee dental premiums
• College paid life insurance and long-term disability insurance
• Competitive rates for vision plans and dependent dental
• Up to 9.5% matching on 403(b) retirement plan
• BestCare EAP
• Flex spending plans
• Generous leave package Campus Norfolk, NE General Description The Service Center Specialist is responsible for providing assistance and support related to basic inquiries from faculty, staff, the general public and students via email, chat, phone calls and walk-in traffic for technical assistance and general information.

This position is the first-level contact and provides issue resolution for all users with technology questions and problems. Service Center Specialists provide accurate and timely logging of problems and resolutions and act as a liaison between the customer and internal support staff throughout the lifecycle of the support ticket. This position is also responsible for assisting with room rental, textbook orders, and other customer service as needed. The hours for this position are 11:30-8

Mon-Thur:

12-5 Friday, with periodic Saturday mornings. Hours may change during student breaks.

Qualifications:

Education Associate degree in administrative or technology related field required. Applicants who do not meet the degree requirement will only be hired conditioned on obtainment of an associate degree.

Qualification:

Experience A minimum of one year customer service experience and/or technology support required.

Qualification:

Skills Requires strong interpersonal skills, as well as written and oral communications skills; ability to research and resolve problems for customers; and ability to work in a team environment and pay close attention to detail. Special Instructions to Applicants Open Date 04/16/2026 Close Date Open Until Filled Yes Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Do you have an associate degree or higher? Yes No
• If you do not have an associate degree, would you be willing to obtain an associate degree? Yes No I have an associate degree or higher.
• Do you have one year of experience in customer service or technology support? Yes No
• How did you hear about this position?

(Open Ended Question) Were you referred by a current employee at Northeast? If yes, what is their name? (Open Ended Question) Applicant Documents Required Documents Resume Cover Letter Unofficial Transcripts Optional Documents Optional Unofficial Transcripts 2 Optional Unofficial Transcripts 3 Optional Unofficial Transcripts 4 Optional Unofficial Transcripts 5 Northeast Community College, 801 East Benjamin Ave, Norfolk, Nebraska 68701 phone: 402-371-2020 | tollfree: 1-800-348-9033 | email: help@northeast.edu ©Northeast Community College 2018. All Rights Reserved. Northeast does not discriminate based upon any protected status. Please refer to our nondiscrimination section and privacy statement for more information.