Telephone Page Associate (e/o weekend 3:00pm-11:30pm)

Telephone Page Associate (e/o weekend 3:00pm-11:30pm) Boston Children's Hospital - 4.1 Boston, MA Job Details Full-time $17.65 - $24.27 an hour 1 hour ago Qualifications Computer operation Data entry Full Job Description 84998BR Information Systems-Page Operators Job Posting Description Telephone Page Associate Every other weekend/holiday 3:00pm-11:30pm

Position Summary/ Department Summary:

Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate.

• Handles special and priority calls such as medical emergency and code alerts.
• Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system.
• Provides general information to the public, or refers to appropriate parties for responses
• Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel.
• Provides answering service support outside or during business hours. Responsible for greeting callers, establishing reason for call, entering message details, and promptly and accurately delivering messages.
• Provides positive and effective customer service that supports departmental and hospital operations.
• Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems.
• Maintains confidentiality of client information.

6 months of Customer Service experience. Data entry, data processing, general computer experience required. Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 16 Pay Range $17.65-$24.27 Hourly Office/Site Location Boston Job Posting Category Administration Remote Eligibility Onsite Only