BDC Representative (Remote)

Responsive recruiter

Who We Are:

️ Redefining ︎ mobility since 1987 Leading manufacturer and retailer of wheelchair-accessible vehicles Nationwide, family-owned & operated, headquartered in

Battle Creek, MI What We Do:

At Freedom Motors, we don't just answer phones; we open doors to the world. We are the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives.

What You'll Do:

Drive the

Conversation:

Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy. Build the

Pipeline:

Make 65-80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities. Sell the

Experience:

Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections. Follow the

Process:

Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style. Be a

Relationship Architect:

Create and maintain long-lasting connections with guests through consistent, meaningful follow-up. Qualify with

Precision:

Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution. Master the

CRM:

Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications. Collaborate for

Success:

Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery."

Crush Your Goals:

Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road.

What You'll Need:

Schedule Flexibility:

Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM - 6:00 PM), including rotating weekends with every other weekend off.

Experience:

Previous automotive BDC experience is required.

Remote Work Environment:

Must have a quiet, professional home office environment with reliable high-speed internet.

Communication Powerhouse:

Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.

Objection Handling & Sales Skills:

Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.

Self-Motivated Hustle:

Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.

Tech Savvy:

Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.

Positive Energy:

A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.

What You'll Earn:

Guaranteed $25/hour training pay during the first 90 days. After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production. Strong earning potential for high-performing team members.

Who We Want:

Customer-Oriented Achievers:

Individuals with a strong work ethic and customer-focused attitude who consistently add value. Speed to

Lead:

Maintain quick response times and consistent follow-up communication.

Hard-Working Winners:

Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment.

Conversion Superstars:

Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience. This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing.

Compensation:

$25.00 per hour About Freedom Motors USA Redefining mobility since 1987, family-owned & operated Freedom Motors USA is a leading nationwide manufacturer and retailer of wheelchair-accessible vehicles headquartered in Battle Creek, MI. ︎