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Entry Level Customer Representative
Job
Empire Client Connection
Puyallup, WA (In Person)
$62,400 Salary, Full-Time
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Job Description
Empire Client Connection is expanding and hiring an Entry Level Customer Representative to support a growing telecommunications and fiber internet campaign. This Entry Level Customer Representative role is focused on customer interaction, customer enrollment, and direct sales, working with customers to upgrade home internet services. This is a full-time, in-person Entry Level Customer Representative position involving daily customer interaction and sales activity. Entry Level Customer Representative Responsibilities Meet with customers to present fiber internet and telecommunications services Educate customers on available internet plans, pricing, and service features Guide customers through the full enrollment process, including account setup and activation Assist customers with switching or upgrading their current home internet services Identify customer needs and recommend the most appropriate connectivity solutions Track customer interactions, enrollments, and completed accounts accurately Work with the team to improve customer engagement, enrollment rates, and sales performance As an Entry Level Customer Representative, you will meet directly with customers to introduce fiber internet and connectivity solutions, answer questions, and guide each customer through the enrollment process. The Entry Level Customer Representative plays a key role in customer acquisition, service enrollment, and account activation while delivering a strong customer experience. Entry Level Customer Representative Qualifications Strong communication skills with a focus on customer service and customer interaction Interest in customer enrollment, sales, or telecommunications Ability to clearly explain internet services and enrollment options to customers Comfortable working in a customer-facing environment Goal-oriented mindset with motivation to grow in customer enrollment and sales Experience in customer service, retail, hospitality, or sales is a plus but not required