Salesforce Consultant

Salesforce Consultant (Sales Cloud & Service Cloud Voice) Technical Skills o 3+ years of experience with Salesforce Sales Cloud and Service Cloud. o Hands-on experience with Service Cloud Voice and Amazon Connect integration. o Strong understanding of Salesforce declarative tools and security model. o Familiarity with CTI concepts and telephony integration. Certifications o Salesforce Certified Sales Cloud Consultant (preferred). o Salesforce Service Cloud Consultant (preferred). o AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have). Key Responsibilities Solution Design & Implementation o Configure and customize Salesforce Sales Cloud and Service Cloud Voice features. o Softphone setup, screen pops, call logging, and Omni Channel routing o Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities. o Develop scalable solutions aligned with Salesforce best practices. Business Analysis o Gather and analyze business requirements from stakeholders. o Translate requirements into functional specifications and technical designs. o Recommend process improvements leveraging Salesforce capabilities. Integration & Automation o Implement automation using Flows and other declarative tools. o Ensure seamless integration between Salesforce and Amazon Connect. o Validate call routing, IVR flows, and screen pop functionality. Testing & Deployment o Conduct UAT and support deployment to production. o Troubleshoot issues related to voice integration and Salesforce configuration. Training & Support o Provide end-user training and create documentation. o Offer post-implementation support and resolve technical issues. Salary Range

• $110,000
• 120,000 a year #LI-OJ1 Location Frederick, MD Job Function

TECHNOLOGY

Role Functional Consultant Job Id 411874 Desired Skills Salesforce(SFDC) Salary Range $110,000

• 120,000 a year Salesforce Consultant (part of Tata group) 3.9 3.9 out of 5 stars Frederick, MD $110,000
• $120,000 a year Tata Consultancy Services 23,588 reviews $110,000
• $120,000 a year Salesforce Consultant (Sales Cloud & Service Cloud Voice) Technical Skills o 3+ years of experience with Salesforce Sales Cloud and Service Cloud.

o Hands-on experience with Service Cloud Voice and Amazon Connect integration. o Strong understanding of Salesforce declarative tools and security model. o Familiarity with CTI concepts and telephony integration. Certifications o Salesforce Certified Sales Cloud Consultant (preferred). o Salesforce Service Cloud Consultant (preferred). o AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have). Key Responsibilities Solution Design & Implementation o Configure and customize Salesforce Sales Cloud and Service Cloud Voice features. o Softphone setup, screen pops, call logging, and Omni Channel routing o Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities. o Develop scalable solutions aligned with Salesforce best practices. Business Analysis o Gather and analyze business requirements from stakeholders. o Translate requirements into functional specifications and technical designs. o Recommend process improvements leveraging Salesforce capabilities. Integration & Automation o Implement automation using Flows and other declarative tools. o Ensure seamless integration between Salesforce and Amazon Connect. o Validate call routing, IVR flows, and screen pop functionality. Testing & Deployment o Conduct UAT and support deployment to production. o Troubleshoot issues related to voice integration and Salesforce configuration. Training & Support o Provide end-user training and create documentation. o Offer post-implementation support and resolve technical issues. Salary Range

• $110,000
• 120,000 a year #LI-OJ1 Location Frederick, MD Job Function

TECHNOLOGY

Role Functional Consultant Job Id 411874 Desired Skills Salesforce(SFDC) Salary Range $110,000

• 120,000 a year