Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Performs client intake with families and individuals for our Weatherization program. Responsible for organizing and maintaining client files, reports, records, and other documents; as well as timely and accurate database entry, scheduling projects. Responsible for a wide variety of tasks in planning anf implementing energy conservation improvement. Reports directly to the Weatherization Department manager.
Requirements Direct Services:
Meet with families and individuals to provide weatherization assistance and Screen for eligibility; Make referrals as needed Develop knowledge to answer questions regarding energy assistance, utility assistance, and weatherization programs; Ability to explain guidelines and procedures to staff, clients, and vendors
Admin Duties:
Develop knowledge and proficiency with CAC client database system to facilitate effective tracking, referral, and follow-up of client services Assist with maintaining up to date record-keeping and filing system Conduct cold calls, maintain client feedback and client surveys Assist with maintaining professional relations with vendors Provide reporting and communication functions with CAC staff, funders, and vendors Prepare and maintain a 1-2-month production & project schedule for energy audits & energy conservation work Prepare bid packages, solicit bids from contractors & review submitted bids with WX manager Provide information for program reports
Other Duties:
Participate in required Trainings Participate in required All Staff CAC trainings Other duties as needed or assigned by
Supervisor Qualifications Experience Preferred:
Volunteer or work experience at a social services agency, food bank, senior center, or community center. Client or customer service positions
Education Required:
High School Diploma, GED, or Equivalent Preferred:
Bachelor's or associate degree in social services, sociology, human development, or related field
Knowledge of:
Sensitivity to the challenges and needs of the low-income population, including barriers which may block achievement of goals. Computer programs, including but not limited to: Outlook, Microsoft Teams, Microsoft Word, PowerPoint, Publisher, Excel, Adobe PDF, and VoIP phone systems Customer Service Skills including but not limited to: Empathy, Problem-Solving, Communication, Patience, Active Listening, Positive Attitude, Quick Response Time Whitman County Resources and how to make referrals.
Ability to:
Communicate & work with people from different demographic, economic, ethnic, racial, educational, and social backgrounds Work well under pressure, maintain professional and ethical conduct in collaborating with individuals and families seeking services. Establish and maintain effective working relationships with managers, supervisor, co-workers, vendors, other agencies, etc. Work on a schedule that rotates in-office and at local outreaches. Learn about home repair & energy conservation improvement standards, methods, techniques and materials Willingness to travel for appointments, training, and conferences. Certifications & Licenses Must Have a Valid Driver's License Acceptable completion of a drug test & criminal history background check Insurability & ability to be bonded Willingness to work throughout Whitman County Benefits 4 day work week (MONDAY-THURSDAY) 14 paid holidays M/D/V first full month of employment Sick accrual Generous PTO after 6 months $500 HRA, LIfe insurance and Accident insurance- employer sponsored
