Research Support Technician

Join a team where precision meets purpose. At our innovative oncology clinic, every breakthrough begins with dedicated professionals who believe that research can change lives. As a Research Support Technician, you'll be at the center of meaningful work—supporting cutting-edge cancer research, advancing clinical excellence, and helping bring hope to patients and families when it matters most. If you are detail-oriented, curious, and driven by the impact of science in action, we invite you to be part of a collaborative environment where your contributions directly support progress in cancer care. Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 850 diverse team members. As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

The Research Support Technician is responsible for assisting research personnel at Highlands Oncology in a manner consistent with Good Clinical Practice guidelines, Highlands Oncology policies and procedures, and regulatory requirements. Jo b Duties /

Responsibilities:

Assist investigators by managing calendars, calls, emails, manuscripts, and travel. General office duties include, but not limited to, triaging phone calls, interoffice and external mail, filing, ordering of office supplies, and coordinating schedules of research personnel. Assist research personnel with document scanning and lab supplies organization. Coordinate day-to-day activities within the Research Department. Document and retain records as applicable. Comply with policies and procedures, complete all required training assignments, and follow the Code of Conduct. Comply with all federal and state regulations, laws, and policies as they presently exist and as they change or are modified.

Required Skills/Abilities:

Communication Skills Demonstrates a high level of professionalism and responsiveness when interacting with internal and external clients, sponsors, and stakeholders. Collaborates effectively with physicians, nurses, and ancillary departments. Consistently and effectively communicates with director/manager/supervisor/liaison regarding program status and/or issues. Attends required research department meetings/activities. Accountability/Dependability Maintains patient/sponsor confidentiality per Highlands Oncology policies and procedures in accordance with state and federal laws. Accepts assignments and completes them in a timely manner. Organizational Skills Maintains organized files and office space. Prioritizes work and assigned duties as appropriate. Submits routine reports per established deadlines. Professional Growth Demonstrates professionalism in appearance/dress code per Highlands Oncology Policy. Identifies individual professional development goals and communicates these to supervisor. Completes assigned continuing education courses. Works well independently and as a member of the team. Certifications/Licenses/Education/or Experience in a related field: High school graduate or higher education. Possess excellent organizational skills. Proficient in Microsoft Office Applications, including MS Word and Outlook. Demonstrates effective oral and written communication skills.

Physical Requirements:

Sitting for prolonged periods of time at a desk/workstation. Computer use that requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time. Occasionally lifting objects of up to 25 pounds such as files, office supplies, assisting patients when needed, etc. Walking and standing for continuous periods around the office or clinic as needed. Fine motor skills for tasks like typing, writing, handling small objects or equipment and materials.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.

Safety Sensitive:

In accordance with the Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety. Highlands Oncology offers a full suite of benefits that includes those listed below and MANY MORE... Certified a Great Place to Work!