Interpretive Ambassador

The SanFrancisco Zoological Society ("Society") is a non-profit institution that manages and raises funds for San Francisco Zoo and Gardens ("Zoo"). The Society's mission, supra, is summarized as the 3 c's: to connect our visitors with wildlife so that they care about nature and ultimately conserve it. The Society's leadership team is comprised of a President & Executive Director, as well as a professional team of Senior Managers. The Society endeavors to meet or exceed the standards of its industry peers, including those established by the Association of Zoos & Aquariums("AZA"). For over 25 years, the Society has been continuously accredited by the AZA. Upholds the Society's mission, core values, and other policies/procedures outlined in the Employee Handbook and elsewhere. Su m ma r y : As part of the Society's Zoo University and Ambassador Programs, this position will use a hybridofanimal care, educational, conservation andpublicspeakingopportunitiestosupportthemission ofthe SanFranciscoZoo toconnectpeoplewithwildlife,inspirecaringfor nature,andadvance conservationactionprimarily through revenue producing programsandmixes animalcare with public connection.

Essential Duties and Responsibilities :

1. Public interpretation throughout the Zoo, especially at animal exhibits, presentations, tours, and shows. 2. Usesexcellentoralandwrittencommunicationskillsandademonstratedabilityto workbothindependentlyandaspartofahighperformingteam. 3. Interactswith Zoo guests politely and courteously at all times. 4. Responsible for the safety of program participants and able to assist with emergencies if necessary. 5. May lead VIP Tours, eventsand presentations. 6. Mayconduct visitor exit surveys as directed. 7. Daily responsibility for contact yard duties as needed 8. Support Zoo-wide DEAI initiatives. 9. Other duties may be assigned or required.

REQUIRED Q U A LIF I C A TION S

: To perform this job successfully , an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individualswithdisabilities to perform the essential functions.

Q U A LIFI C A TION S

: The ideal candidates for the position will possess a high school diploma or equivalent. A candidate who has completed some coursework in biology, zoology, ecology, education, or related areas is preferred . The candidates should have a basic understanding of conservation and wildlife issues, excellent public speaking skills and customer service skills, a positive outlook, and be calm under pressure. The candidate must have good organizational skills and exceptional people skills, including the ability to communicate well with visitors of all ages.

ED U C A TION

High school diploma or general education degree (GED)required. Undergraduate degree or pursuing a degree preferred; coursework in education, environmental education, biology, zoology, and/or theatre is ideal.

EXPERIEN C E

: Public speaking and interpretation. Experience working with youth (all ages) and adults with enthusiasm and passion for sharing information about animals. Previous presentation, theatre, entertainment, and or teaching experience is desirable.

OTHER Q U A LIFI C A T I ONS

Minimum age requirement is 18 years.

PH Y SI C A L DE M A N D S

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit, reach with hands and arms, and climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including inclement weather.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is frequently exposed to potentially hazardous animals. (

Ref:

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