Seasonal Front Desk Receptionist and Intake

The Front Desk Receptionist is responsible for phone support and clerical duties related to all of The Bird Rescue Center's (BRC) rescue and intake procedures. This is a seasonal position that provides critical support for the Rehabilitation Hospital, especially during Baby Bird Season. This position works closely with and reports to the Administration Operations & Program Manager and works closely with the Reception and Intake Coordinator and hospital staff and volunteers. This is a full-time seasonal (40 hours per week), non-exempt role. The season is from filled to September. General Duties and Responsibilities Greet and assist all visitors with warmth and professionalism, ensuring a welcoming experience for rescuers, donors, and volunteers. Handle injured or orphaned birds with care, following BRC intake protocols to ensure safety for both birds and people. Communicate immediately with hospital staff to ensure prompt treatment and minimize stress on the bird. Provide clear instructions and information to members of the public about next steps, BRC's mission, and opportunities to support. Procure staff or volunteer rescuers or transporters of birds to/from the Center. Answer and route incoming phone calls, including urgent wildlife rescue inquiries. Oversee a combination of communication avenues including landline, cell phone, email, and in person. Maintain a clean and professional workspace. Other duties and/or responsibilities as assigned.

Data Management:

Accurately enter and maintain contact records for members, donors, rescuers, and ambassador guardians in BRC's donor management system. Regularly upload email addresses and update membership information to maintain strong community engagement with those who visited BRC. Support WRMD (Wildlife Rehabilitation Medical Database) entries. Qualifications Works well with other team members and promotes a welcoming and inclusive atmosphere in the workplace. Minimum 1 year of experience in a receptionist, customer service, administrative, or animal care support role. Strong interpersonal and communication skills, including the ability to handle emotional or stressful situations with empathy and professionalism. Knowledge of (or willingness to learn) native wild bird species common to Northern California. Ability to manage multiple priorities in a fast-paced environment and remain calm under pressure. Proficiency in Microsoft Office Suite; experience with CRM systems (e.g., Bloomerang) and WRMD is a plus. Exceptional attention to detail and organizational skills. Passion for wildlife, conservation, and BRC's mission. Must be 18 years or older. Current tetanus shot(s) required. Working Conditions and Physical Requirements This is a front desk, public-facing, and on-site role in a highly interactive office environment. Requires frequent standing, occasional lifting (up to 25 pounds), and handling of injured birds following BRC protocols. Must be able to work flexible hours, including weekends and holidays, especially during events or high-volume periods.

Pay:

$18.21 - $20.00 per hour

Work Location:

In person