SECRETARY II

Job Description

DISTINGUISHING FEATURES OF THE CLASS

The Secretary II performs skilled secretarial and general clerical work, which requires typing, filing and related activities. This position is distinguished from Secretary I by the more varied work assignments and the greater independence with which assignments are performed.

ESSENTIAL FUNCTIONS

 Compose and type correspondence, documents, and reports of routine matters from clear copy or rough draft requiring knowledge of departmental operations and regulations using standardized formats.  Sort, index, and file materials numerically, alphabetically or by some other predetermined classification according to established procedures.  Retrieve/track files of information from manual and automated computer files.  Answer varied inquiries, over the phone or in person, explaining departmental policies and procedures and resolving routine questions or problems independently.  Act as a receptionist, greeting visitors, responding to phone inquiries and directing or routing to appropriate personnel.  Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.  Perform other related duties as assigned.

REQUIRED KNOWLEDGE, SKILL AND ABILITY

 Knowledge of office practices, procedures, and equipment operations.  Knowledge of proper business English, spelling, grammar, and basic arithmetic such as addition, subtraction, multiplication and division.  Skill and ability in using office equipment (i.e., computer, copy machine, fax machine).  Ability to follow written and verbal instructions.  Ability to comprehend and make inferences from material written in the English language.  Ability to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting.

Source:

Original

PDF DISTINGUISHING FEATURES OF THE CLASS

The Secretary II performs skilled secretarial and general clerical work, which requires typing, filing and related activities. This position is distinguished from Secretary I by the more varied work assignments and the greater independence with which assignments are performed.

ESSENTIAL FUNCTIONS

 Compose and type correspondence, documents, and reports of routine matters from clear copy or rough draft requiring knowledge of departmental operations and regulations using standardized formats.  Sort, index, and file materials numerically, alphabetically or by some other predetermined classification according to established procedures.  Retrieve/track files of information from manual and automated computer files.  Answer varied inquiries, over the phone or in person, explaining departmental policies and procedures and resolving routine questions or problems independently.  Act as a receptionist, greeting visitors, responding to phone inquiries and directing or routing to appropriate personnel.  Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.  Perform other related duties as assigned.

REQUIRED KNOWLEDGE, SKILL AND ABILITY

 Knowledge of office practices, procedures, and equipment operations.  Knowledge of proper business English, spelling, grammar, and basic arithmetic such as addition, subtraction, multiplication and division.  Skill and ability in using office equipment (i.e., computer, copy machine, fax machine).  Ability to follow written and verbal instructions.  Ability to comprehend and make inferences from material written in the English language.  Ability to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting.

Source:

Original

PDF DISTINGUISHING FEATURES OF THE CLASS

The Secretary II performs skilled secretarial and general clerical work, which requires typing, filing and related activities. This position is distinguished from Secretary I by the more varied work assignments and the greater independence with which assignments are performed.

ESSENTIAL FUNCTIONS

 Compose and type correspondence, documents, and reports of routine matters from clear copy or rough draft requiring knowledge of departmental operations and regulations using standardized formats.  Sort, index, and file materials numerically, alphabetically or by some other predetermined classification according to established procedures.  Retrieve/track files of information from manual and automated computer files.  Answer varied inquiries, over the phone or in person, explaining departmental policies and procedures and resolving routine questions or problems independently.  Act as a receptionist, greeting visitors, responding to phone inquiries and directing or routing to appropriate personnel.  Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.  Perform other related duties as assigned.

REQUIRED KNOWLEDGE, SKILL AND ABILITY

 Knowledge of office practices, procedures, and equipment operations.  Knowledge of proper business English, spelling, grammar, and basic arithmetic such as addition, subtraction, multiplication and division.  Skill and ability in using office equipment (i.e., computer, copy machine, fax machine).  Ability to follow written and verbal instructions.  Ability to comprehend and make inferences from material written in the English language.  Ability to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting. 858c39169667ac47de6e5bb57203cfe2