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Senior Business Systems Analyst

Job

Mason Frank

Boston, OH (In Person)

Full-Time

Posted 6 weeks ago (Updated 6 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation
  • owning the tools, building the automations, and making sure thousands of daily interactions run smoothly. The right person for this role:
  • Has owned a support tech stack end-to-end
  • Zendesk, Salesforce Service Cloud, or similar
  • Actually builds things
  • automations, workflows, configurations
  • Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
  • Is already using AI tools to make their work faster and better
  • Is Boston-based and excited to be in office with a great team If this sounds interesting to you, reach out directly at a.
moran@masonfrank.com or apply here!

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