Senior Customer Asset Management Specialist

View More Jobs Senior Customer Asset Management Specialist Clinton, ME, United States (On-site) Be the First to Apply Apply Now About Us RB Global (

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RBA) RB Global (

NYSE:

RBA) (

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RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. About the Team Our sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world-class service, and securing equipment consignments. You're directly responsible for your own territory - and the future of our company. You're the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers. Job Description This role SME for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable. Responsibilities Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes Assist your Supervisor or Manager in projects as they come up Serve as a peer role model in reference to attendance, knowledge and problem solving Work with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processes Inform & and enforce Terms & Conditions to customers Review asset situation and recommend next steps including relocation and abandonment Review Site Management Specialist's escalations and determine best path for solution Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly Provide recommendations on process updates/changes to Supervisor SME for Site Management Specialist Present solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issue Coordinate with other departments to ensure customer satisfaction. Flexible and willing to perform other tasks as assigned Qualifications 3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities. Highly organized and able to concurrently handle multiple tasks and projects Flexible schedule Ability to work evenings, weekends and stat holidays as required Must be fluent in English, both written and verbal. Spanish and French an asset Work both indoors and outdoors year-round, and climb on and off large equipment and trucks Apply Now Job Info Job Identification 9758 Posting Date 05/14/2026, 10:01 AM Locations 69 Hinckley Rd, Clinton, ME, 04927, US 1333 S Mayflower Ave, Monrovia, CA, 91016, US (On-site) Degree Level No Formal Education Job Schedule Full time Minimum Salary $20 Maximum Salary $24 © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map Similar Jobs Senior Customer Asset Management Specialist Monrovia, CA, United States (On-site) Posted on 04/29/2026 Senior Customer Experience Specialist Perris, CA, United States (Hybrid) Posted on 04/16/2026 Trending Senior Customer Care Pre-Sale Specialist Clinton, ME, United States (On-site) Posted on 05/12/2026 Be the First to Apply The Sr. Customer Care Specialist is a SME for the Core team. 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The Senior Market Insights Specialist synthesizes macroeconomic data, industry trends, and internal company data to create clear, executive-ready narratives used by Strategic Accounts teams, senior leaders, and external partners. This role is outward-facing by design and regularly engages with industry associations, OEMs, and strategic partners. The Market Intelligence & Insights Manager ensures internal teams and leaders are equipped with current, data-backed perspectives on industry conditions and emerging trends.