Senior Financial Aid Coordinator

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Job Posting Title:

Senior Financial Aid Coordinator Position Type:

Professional /

Unclassified Department:

LSUAM AA

• EM•Rec•FAS•FA•Counseling (Alleaha Madison Lopez (00088235))

Work Location:

1134 Ruffin G.

Pleasant Hall Pay Grade:

Professional Job Description:

The Senior Financial Aid Coordinator position within Louisiana State University's Office of Financial Aid & Scholarships will play a key collaborative role in advancing the university and meeting the student access objectives. The individual, with general oversight from the Manager, will support the counseling staff in the execution of their day-to-day duties, provide clear and accurate communication with prospective and current students and families, and will assist the manager with the growth of the university's financial aid outreach programs. Financial Aid Counseling (35%) Provide comprehensive counseling and student-focused advising to prospective and enrolled students regarding federal and state financial aid programs, including Federal Pell Grants, Federal Supplemental Educational Opportunity Grants (FSEOG), TEACH Grants, Federal Work-Study, and Direct Loan Programs. Assistance is delivered through phone, in-person, and written communication. Accurately interpret and communicate financial aid policies, eligibility requirements, and procedures to ensure students and families fully understand their options and responsibilities. Deliver timely, responsive, student-centered service by addressing concerns efficiently and professionally. Conducts individualized outreach to prospective and continuing students through phone calls, email correspondence, and other communication methods as appropriate. Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process. Financial Aid Operations (35%) Resolves over award situations, which involves reducing one or more aid programs because of receipt of additional resources or conflicting financial information. Must inform students, contact appropriate agencies, and return proceeds. Serves as a secondary private student loan certification official, as needed. Serves as a rotating member of the Satisfactory Academic Progress (SAP) appeals committee. Aid in the retention of students through direct outreach to at risk populations, providing students with a thorough understanding of resources and policies. Financial Aid Administration (20%) Assists with the training, development, and mentorship of financial aid counseling staff. Evaluates and processes requests for "special circumstances" and "petitions for independent status" presented by students in determining eligibility for the federal programs. Responsible for the processing of external information requests for the office including needs analysis, AmeriCorps, study abroad, tribal, and all other certifications. Serves as a secondary processer for origination and disbursement rejects for the William D. Ford Direct loan program. Serves as primary point of contact for the scheduling of all high school/FAFSA completion outreach requests. Serves as the primary point of contact for the scheduling of all Bengal Bound events for the financial aid staff. This includes helping staff with any travel items as well. Special projects as assigned (10%) Represent LSU and the Office of Enrollment Management at professional functions and recruiting events, both on and off campus.

Required Qualifications:

Bachelor's Degree One year of experience working in financial aid capacity. Meets eligibility to obtain National Student Loan Database System access and must not be in default on student loans. LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description. Our ideal candidate possesses the following qualities: Experience working in financial aid or equivalent student services setting higher education. Knowledge of best practices in financial aid Strong leadership, team orientation, effective interpersonal skills, and superior written and verbal communication skills Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals. As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Additional Job Description:

Special Instructions:

The location of this position is LSU-BR and is not eligible for remote work. To be considered, qualified candidates will submit a complete application which includes a cover letter explaining their specific interest in the position and how their skills and experiences prepare them for success in this role, a resume, and three professional references. Please provide resume and transcripts, if applicable. For questions or concerns regarding the status of your application or salary ranges, please contact Alleaha Lopez at alope72@lsu.edu.

Posting Date:

May 11, 2026 Closing Date (Open Until Filled if No Date Specified): May 25, 2026

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check. Benefits
• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): LSU is an Equal Opportunity Employer. All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes,

RS:

17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting. LSU includes institutions, facilities and programs in each of Louisiana's 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana's Flagship University is a land

• sea
• and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences.

The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College ("LSU"), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center

• New Orleans LSU Health Science Center
• Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.