Senior IT Systems Support Specialist

Application Deadline:

05/25 /2026

Job Summary:

The Senior IT Systems Support Specialist is responsible for overseeing facility IT systems, infrastructure, and daily functions and priorities, including system implementation, upgrades, vendor coordination, and end-user support. This position ensures technology solutions are secure, compliant, and aligned with operational needs while serving as a liaison between corporate partners, vendors, physicians, and internal departments.

Hours:

1.0 - 40 hours per week 8-hour shifts on-site

Essential Job Functions:

Lead IT application implementations and support Develop specifications for planning, design, validation, testing, and implementation Document workflows and conduct end-user training Facilitate policy and procedure changes to support implementations Manage system and technology upgrades, installations, and maintenance Assess system functionality and develop solutions Oversee daily IT operations, workflow, and delegation Monitor the helpdesk ticketing system Serve as liaison with the corporate partner and third-party vendors. Coordinate server patching and workstation/server configurations Collaborate on networking, VPN, security cameras, wireless infrastructure, and PACS connectivity Ensure compliance with Health Insurance Portability and Accountability Act and accreditation requirements Identify security risks and mitigation strategies Coordinate backup and recovery procedures Manage IT closets, switches, cabling, and port activation Work cross functionally with other departments and organizations to maintain high level of on-premises security Maintain inventory of devices for temporary deployments Manage Active Directory and access requests Monitor workstation, scanner, and printer inventories Support phone, paging, intranet, mobile device management, and specialty systems Recommend IT related purchasing decisions Coordinate ordering and deployment of software and hardware Track technology assets and licenses Work with physicians to ensure systems meet operational and regulatory needs Coordinate with departments to translate business requirements into technical solutions Serve on committees as assigned Use the organization's secure messaging platform in accordance with departmental protocols, including timely receipt and responses to communications Perform other duties as assigned Knowledge, Skills & Abilities Working understanding of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS) Familiarity with HIPAA, data privacy, and IT security regulations within healthcare environments Familiarity with Citrix and Imprivata Proficiency with Windows OS, standard office software, and basic networking principles Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems Exposure to or experience with clinical application support and healthcare-specific software is preferred Strong troubleshooting skills for resolving hardware, software, and connectivity issues across clinical and administrative systems Ability to clearly document technical procedures, known issues, and user-facing guides Effective interpersonal and communication skills, especially when working with non-technical healthcare staff Capable of training users, supporting software rollouts, and managing access controls Highly organized and consistent in following technical documentation and established procedures Learn and adapt quickly within a dynamic clinical setting Work independently to manage daily support activities and escalate complex issues appropriately Ability to prioritize and resolve multiple support requests in a fast-paced environment Effectively collaborate with cross-functional teams, vendors, and project stakeholders during system upgrades and technology deployments Deliver courteous, efficient, and professional IT support with a focus on service excellence Effective English communication in verbal and written form Carry out customer service standards Successfully demonstrate organization-wide performance review competencies

Qualifications:

Demonstrates eligibility for employment in the U.S. Associate's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field required A minimum of five (5) years of experience in Information Technology required A valid Wisconsin driver's license is required Ability to meet the minimum qualifications required by the organization's insurance underwriter to be eligible for coverage under the company's vehicle insurance policy is required Must possess a cell phone that interfaces with the organization's secure messaging system

Benefits:

Comprehensive health, dental, and vision insurance Health Savings Account with an employer contribution Company paid life insurance Free scrubs with laundry service Free meals PTO 401(k) retirement plan with 4% company match Tuition reimbursement Wellness reimbursement Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.