Service Advisor

Position Specifics:

Department:

Service Reports to:

Service Manager or Service Location Manager Supervises:

None Hourly rate depends on your experience and skill set

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Administers the warranty claim process to maximize administrative efficiency and return on warranty claims.

Responsibilities:

o Fields internal and external customer inquiries to the Service Department o Responds to phones messages in a timely fashion o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced expeditiously. o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager o Maintains Service Department filing and records o Updates customer profiles using equipment, hours, or other information from the customer work orders o Maintains accessories and supplies and prepares replacement orders o May prepare Service Technician efficiency reports o Monitors equipment records for expiration of extended and special warranties o Manages and processes parts and service warranty claims including computation of charges of shop work for each location o Works with service managers to ensure there are no expired Product Improvement Programs o Understands warranty regulations and communicates to departmental management about warranty status on a regular basis o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Experience, Education, Skills and Knowledge:

o 2+ years in Service Department operations o Ability to use standard desktop load applications such as Microsoft Office and internet functions o Ability to learn software in the dealer business system and Deere Warranty system o Knowledge of office procedures and attention to detail o General understanding of mechanical/technical terms is preferred o Ability to write and speak effectively to customers in person and on the phone o High School Diploma or equivalent experience

Hours of Operation:

Mon-Fri (8:00a-5:00p) Sat (8:00a-1:00p) April through June Saturday Hours (8:00a-4:00p) Benefits include: Paid Holidays, Vacation Pay, Medical, Dental & Life Ins, Aflac and employee discounts If you're a reliable, detail oriented, motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our customers we want to hear from you.

Job Type:

Full-time Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person