Service and Operations Coordinator

We're a small, established business in Quogue, NY, and we're looking for a detail-oriented Service and Operations Coordinator to join our team. This is a great opportunity for someone who is organized, a strong communicator, and enjoys a variety of tasks. This is a primarily on-site position. However, there may be some flexibility for an experienced candidate to work remotely for certain tasks.

Key Responsibilities:

Project and Service Scheduling:

Coordinate and schedule service calls and new construction projects with our installation teams. This involves frequent communication with homeowners, builders, and property managers to ensure a smooth process.

Inventory and Procurement:

Order products and materials for projects and service calls through vendor websites. You will be responsible for updating the status of these orders in our CRM.

Receiving and Staging:

Accept and check in deliveries of materials, parts, and products. You'll ensure all items are properly entered into our CRM and staged for specific jobs.

Client Support:

Manage the setup and ongoing upkeep of our third-party client support platform to ensure our customers receive timely and effective assistance.

Returns and RMAs:

Process returns for defective products by coordinating with manufacturers via phone or chat to obtain Return Merchandise Authorizations (RMAs).

Occasional Deliveries:

Use a company vehicle to make occasional deliveries of materials to project sites.

Qualifications:

Previous experience in a similar role or a strong background in administrative support, customer service, or project coordination. Excellent organizational and multitasking skills. Strong verbal and written communication skills. Familiarity with QuickBooks Online or a similar accounting software is a plus, but we are willing to train the right candidate on basic invoicing. A valid driver's license and a clean driving record.

Details:

Pay:

$18-$27 per hour, based on experience.

Hours:

35-40 hours per week, Monday through Friday.

Location:

On-site in Quogue, NY. If you are a proactive problem-solver who can manage multiple tasks with a positive attitude, we encourage you to apply!

Pay:

$18.00 - $27.00 per hour

Work Location:

In person