Service Communications Coordinator

Service Communications Coordinator 3.6 3.6 out of 5 stars West Branch, IA 52358 $35,000

• $55,000 a year
• Full-time Brown's West Branch 16 reviews $35,000
• $55,000 a year

•

Full-time Service Communications Coordinator Location:

West Branch, IA (15 minutes from Iowa City)

Job Type:

Full-time | Monday-Friday, 7:30 AM

• 5:00 PM Join an Expanding Team in a Brand-New Facility Brown's Ford, Chrysler, Dodge, Jeep, Ram is moving into a state-of-the-art, purpose-built facility .

Our growth is driven by a commitment to integrity. We earn our reputation through quality work and transparent communication, not by charging unnecessary diagnostic fees or performing unnecessary repairs. We are looking for a high-energy, disciplined professional who can serve as the primary link between our guests and our service shop.

The Role:

Efficiency & Information This is a specialized communications position focused on the guest's experience before they arrive and after they leave. This is not a Service Advisor role. You will not be responsible for writing service tickets, ordering parts, or performing vehicle diagnostics. Your goal is to complete a comprehensive, high-quality intake in a 3-minute phone call . By asking the right probing questions and documenting exact symptoms, you provide our technicians with the data they need to work efficiently, ensuring our guests feel confident and informed before they ever pull into the drive.

Primary Responsibilities High-Speed Technical Intake:

Field inbound service calls with the ability to navigate multiple windows to gather vehicle data while simultaneously documenting guest concerns with precision.

Targeted Probing:

Ask the "extra" questions to identify specific vehicle symptoms. Your accuracy directly helps the shop minimize diagnostic time and prevents unnecessary guest fees.

Maintenance Transparency:

Evaluate vehicle history and keep guests informed of required and upcoming maintenance intervals based on manufacturer standards.

The Follow-Up:

Conduct outbound calls to every guest after their service. If a guest is dissatisfied, your role is to listen, de-escalate, and immediately inform management so we can take swift action to repair that trust.

Strategic Scheduling:

Manage the service calendar to ensure a balanced, steady workflow for our technical team.

Qualifications Elite Multitasking:

The ability to process complex information and update digital records in real-time without losing the flow of a professional conversation.

Active Listening:

A sharp ear for detail and the ability to ask clarifying questions to get to the root of a guest's concern.

Phone Mastery:

A professional, confident voice that can build guest trust and provide clarity within a 3-minute interaction.

Integrity-First Mindset:

A commitment to honesty and straightforward communication in every guest interaction.

Reliability:

Strict adherence to the 7:30 AM

• 5:00 PM schedule to support our daily morning rush.

Benefits Modern Workspace:

Work in a brand new, climate controlled, state of the art facility.

Comprehensive Benefits:

Health, Dental, and Vision insurance.

Future Planning:

401(k) retirement plan with company match.

Employee Discounts:

Special pricing on vehicle purchases, parts, and service. Brown's West Branch values individual efficiency and straightforward service. If you are a professional who thrives in a fast-paced, high-integrity environment, we want to hear from you.

Pay:

$35,000.00

• $55,000.

00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Work Location:

In person