Service Desk Analyst

Job Requirements Kansas City, MO Secret Polygraph not specified Mid Level Career (5+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description Top Skills' Details This role will provide helpdesk support to USMC IT users. There is a good amount of training that occurs and resources for helpdesk agents. Basic training form a technical school will be enough to get started on your IT Career Job Description Our customer is looking to grow their Enterprise Service located in Kansas City Missouri. This team is comprised of 40 Service Desk Technicians responsible for supporting end-users throughout the world. This team is responsible for fielding between 8-20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume dramatically decreases overnight vs mornings. Ultimately, the ESD technician will support the Navy- USMC in unifying its networks and data management systems to improve capability and service under one enterprise network. Average troubleshooting requirements may include supporting intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at minimum a DoD Secret Clearance and a CompTIA Security + CE exam certificaiton. There is a lot of upward mobility from this position. Technicians will be presented the opportunity to change shifts with tenure as well as get the opportunity to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk. This desk also promotes within and there are opportunities to elevate into leadership positions. This is a contract however it is incredibly long-term with room for this advancement while contracting. The ideal candidate is someone interested in growing their career on the infrastructure path learning a business from the ground up. Strong interpersonal skills, and ability to problem solve, customer service-centric people required. Additional Skills & Qualifications Self Managing, excellent communications, ability to follow procedures and policies, be on time and responsive to requests Employee Value Proposition (EVP) Work on Largest DOD IT contract with significant upward mobility. Can grow into Engineering and Admin roles. Work in a secured environment with a 24 hour access to a very nice gym available for use. Work Environment Large service desk with 40 plus technicians, secure/rigid environment. Will take 10-20 calls per day group id: 10105424 N Name Hidden Recruiter Apply now