Service Desk Analyst

Client:

Educational Provider Title:

Service Desk Analyst Location:

Redwood City, CA 94063 -

Onsite Duration:

06 Months (Potential Extension/Conversion based on the performance)

Pay :

($30-$34) on an hourly basis.

Summary:

Provide first-level IT support for hardware, software, networking, collaboration, and productivity tools through phone, chat, remote desktop, and messaging channels. Troubleshoot and resolve basic technical issues, document all interactions, and escalate complex problems to senior support teams.

Requirements:

A bachelor's degree is required. Experience supporting operating systems, desktop devices, and networked computing environments. Min 3 years of experience. Hands-on experience installing, configuring, and troubleshooting desktop systems. Familiarity with diagnostic and troubleshooting methodologies. Understanding of IT support best practices, including security and asset management. Familiarity with ITSM ticketing tools such as ServiceNow, Remedy, or Zendesk . Familiarity with remote desktop support tools.

Responsibilities:

Deliver Level 1 technical support for hardware, software, peripherals, and network-related issues. Troubleshoot and resolve end-user issues remotely whenever possible. Escalate unresolved or complex incidents to higher-level support teams. Install, configure, upgrade, and support desktops, communication devices, and peripherals. Monitor system alerts, work queues, backups, and recovery activities. Follow IT security and asset management standards. Ensure users receive appropriate system access and resources. Maintain accurate documentation of support activities and resolutions.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).